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Printer won't print - Office Equipment & Supplies

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  • deanwed Jul 26, 2008

    I have a Canon multipass MP390. It will not print in black and white. The ink tanks are new.The software seems to be working.

  • deanwed Jul 26, 2008

    I tried to print your fixes and all that printed in that field was the underlined text.



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Please provide more details

Posted on Jul 26, 2008

  • 3 more comments 
  • Ginko
    Ginko Jul 26, 2008

    Please provide more details, we need to know printer make and model, if printer is newly installed or recently stopped to print and a brief description of the scenario.

  • Ginko
    Ginko Jul 26, 2008

    "You turn on your printer, load it with paper, click the Print button, and nothing happens. Here's what to do:

    1. Check the obvious. Are you out of ink or toner? Is your printer
      getting power? Are all the cables securely fastened? If you have a
      laser printer, is it set to online mode?

    2. Are other print jobs blocking the way? Go to Start | Control Panel | Printers And Other Hardware | Printers And Faxes. Double-click the icon for your printer to open the Documents window and clear any pending print jobs by selecting Cancel All Documents from the Printer drop-down menu (see Figure 1).

    3. Try printing a test page from the printer, not from Windows XP.
      Most printers have a built-in test function that's activated by holding
      down one or more buttons while the printer is starting up. Check your
      printer's user manual for instructions. If this page prints
      successfully, you know the problem is either with your connection or
      with the software in your computer.

    4. Check your printer's USB or parallel connection.

    5. Try printing something simple from Windows' Notepad. To open Notepad, go to Start | All Programs | Accessories | Notepad,
      type a few lines of text in a document, and try printing it. If it
      successfully prints, the problem is with the software program you
      originally tried to print from.

    6. Try printing using Windows XP's generic printer driver. Open and
      run the Add Printer Wizard. When you get to the Install Printer
      Software screen, select Generic under Manufacturer and Generic/Text Only under Printers (see Figure 2).

    7. Select No for Do You Want To Use This Printer As The Default Printer? (see Figure 3). Click Next.

    8. When prompted on the next screen, tell Windows XP to print a test
      page. If the page successfully prints, then you probably have a problem
      with your installed printer driver. Either update or reinstall the
    Troubleshooting Printers by McGrawHill

  • Ginko
    Ginko Jul 26, 2008

    If you send document to printer, and printer acts same as if it was printing (slide page slowly inside making noise).
    Check the cartridges,
    Check that you removed the cellotape on top.
    Remove and put back cartridges.

    If the above did not fix it the cartridge may be dry or faulty, or the printer have a faulty print head, which must be repaired at the repairshop.

    If printer does not take paper at all check that the printer is not trying to pick up paper, if it does it is a mechanic problem with the traction wheel.
    Try putting more paper, and playing a bit with the tractors.
    If it does not work this is another job for repairman.

    If printer slides paper fast, then is not starting priter process.
    Reinstall driver, if it does not work it is either a system problem or an hardware fault.

    If it does not print and you have red light on than there is a fault , check for small pieces of paper or foreign objects inside. Unplug and plug back power cable and USB. If it is not that is an hardware fault
    If your problem is not the above, but is that you want to print black and white instead of color do the following
    Check your printer settings.
    Open the installed printer in printer folder,
    Click right mouse button on Canon MP390
    Select properties.
    Check that is not set to print only color.

  • Ginko
    Ginko Jul 26, 2008

    Did it print all the stuff in color?

  • Ginko
    Ginko Jul 26, 2008

    If it does print only color and black is missing the black cartridge is fault or dry or empty. Test at least one different cartridge. If it does not work it is the black print head broken.



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