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ZTE HSDPA USB modem seems to install OK on DELL inspriron 6400 running XP but will not connect to internet and always gives an error message saying 'cannot connect modem is in use or not installed correctly'. Tried unistalling everything (inc internal modem) reinstalling etc many times. Modem works fine on other machines including identical Dells. This problem was present from new. Any ideas?

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  • mikesbuy Jul 26, 2008

    I've done all of that - and everything comes up a fine and operating correctly. I've been right through the Control Panel facilities. The trouble shooter part of the device manager just results in a dead end.

  • mikesbuy Jul 26, 2008

    I've done all of that - and everything comes up a fine and operating correctly. I've been right through the Control Panel facilities. The trouble shooter part of the device manager just results in a dead end.

  • mikesbuy Jul 28, 2008

    Tried everything obvious - I need an expert

  • mikesbuy Aug 01, 2008

    Thanks I have now sorted it by re-installing windows. FYI - even with the built-in modem in place everything works. My only guess would be a key part of Windows must have been missing.

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Glad to hear that it is now working.

Keep us posted and thank you for using our service.
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Posted on Aug 01, 2008

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Start>All Programs>Accessories>system Tools>System Informattion>expand out each section. You are looking for a problem device witha yellow icon. Your ethernet driver may not be installed. If you find a problem area, click on it for more info and follow instruction. You can download all of these drivers by looking for them online. Good Luck.

Posted on Aug 01, 2008

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Dear if u have ur internal modem not built in motherboard, then remove it or if u have a built-in modem then u have to disable it from CMOS setup, by restarting the computer and go to setup and disable it.
if u have tried it then try to connect it on another port. check all one by one. what about driver if u are selecting the same as select on other pc.

regards,

Posted on Jul 28, 2008

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You try to connect the USB modem on a different USB port, then if you can download the latest driver for that it will be better..

Hope that helps...........

Posted on Jul 26, 2008

  • Mark Gil
    Mark Gil Jul 28, 2008

    When tha modem is connected to your computer and you try to dial is there another device connected to your other USB port on your computer if there is try to unplug them and just leave the modem alone because this can also be a power issue from your USB port..



    Good luck..........

  • Mark Gil
    Mark Gil Aug 01, 2008

    That can also be a problem, but reinstalling windows is really the last option that you can do if all other work around did not work..

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Start by checking the status of the modem in device manager, right click my computer and select manage, then on the left side select device manager, on the right side look for anything with ! or ? mark and look for your modem.

Posted on Jul 26, 2008

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