Question about HP Photosmart C4280 Aio Printer

4 Answers

Scanner keeps saying USB not connected

Hp All In One - keeps saying USB not connected. I have unplugged and plugged back in several times. Even changed the USB port used on the hard drive.

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  • bubbalicious Sep 19, 2008

    Same problem. Using Mac OSX 10.5. Have removed and reinstalled.

  • Anonymous Sep 22, 2008

    it say USB isnt conncted...


  • asetradius Sep 24, 2008

    Kept saying couldn't find USB. Tried turning off-on, pulling out and re-sticking the cable, even unistalling the solution center application. Now I cannot find where to download it again.

  • jrgropp Sep 27, 2008

    same problem

  • Anonymous Oct 01, 2008

    Same problem

  • Anonymous Oct 04, 2008

    says usb not connected, what do I do?

  • Anonymous Oct 05, 2008

    Same problem with osx-mac

  • ashleydrewda Oct 07, 2008

    Every time I try to scan something it says that the USB is not connected. Help?

  • Anonymous Oct 09, 2008

    Same problem here.

  • Anonymous Oct 11, 2008

    can't scan on mac osX...

  • Anonymous Oct 16, 2008

    why wont it work gosh dangit?!!!?


  • sdakroub Dec 05, 2008

    I keep unplugging it and re-plugging the usb.. its still not working. The printer is working fine, its just the scanner that won't work.

  • tenfour04 Jan 28, 2009

    I have the hp photosmart 4280 also, and my printer works fine, but when I try to scan something, it says USB not connected.

  • Anonymous Jan 29, 2009

    I have the same problem on my Mac.

  • Anonymous Feb 17, 2009

    yeah same problem

  • dancerchick1 Apr 01, 2009

    This is quite annoying

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Use the scan commands from the HP device manager, not the printer.
gary.schaut@gmail.com

Posted on Jan 05, 2009

  • jmpopolo
    jmpopolo Feb 25, 2013

    Thank you so much, Gary. It worked.

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1. Use PDU
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-56143-2&lc=en&cc=us&dlc=en&product=3192753&os=228&lang=en
2. Download Ver 10 s/w & perform an upgrade (do not uninstall the old s/w, just perform an upgrade) you can download ver 10 from any other PS C models

Posted on Oct 17, 2008

Same poblem , prints fine but wont scan using windows XP

Posted on Oct 04, 2008

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Is this still an open issue?




Posted on Aug 20, 2008

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1 Answer

Hi. So my family has an HP Photosmart C4280 printer/copier/scanner which we have had for a few years. It is connected to our Windows XP. It has always worked up until lately. The printer and copier work...


No its not like that , There must be some software issue, the other thing can be that you must have attached new USB devices because of which the scanner is not getting as much as power needed from USB and hence telling that its not connected.. Try to remove all the USB devices and keep only All in One attached and then try to scan.

You can also try to scan from Scanner and camera wizard

You can find it under
Control Panel >Scanner and Cameras (If its in classic view)

Control Panel >> Printer and other hardware > Scanner and Cameras (If its in category view)

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HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost, Scanner does not work, Connection problem etc. For find all these software solution just click here....
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1 Answer

Keeps saying USB not connected


Ok - the reason this error pops up is because there is a software issue going on. If the software is correctly installed you will see options for where the scan will go in the computer.
Having said that there are several things that can cause a problem between the printer and the software;
1) You are connecting the printer by USB to router - you may print but will never be able to scan as this is not a networkable printer. Connect it directly to your computer and recomplete the setup portion to configure the scanner.
2) You have not finished the setup. At the end of the installer you can setup the scanner but if you skipped this step you will have to redo it in order for it to connect. Click on the device manager in your dock and then next to information and settings there will be a little wheel. Click on the wheel and go to setup assistant. Complete the assistant and try to scan.
3) The printer is not grabbing the new software options - leave the printer turned on but unplug the power cord and wait for 30 seconds. Plug printer back in - when you do this it should initialize and will look to the mac for changes and the options should load.
4) Software missing - You MUST have the software for the printer installed for scanning function. Adobe and other programs cannot replace it - it has to be installed.
5) Software is corrupted. Uninstall the software (uninstaller is under applications in the HP folder) and then download (www.hp.com) and install the most recent full feature software and drivers for your operating system.
6) If all these steps fail you may have an issue with your computer and it's TWAIN drivers.

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Workaround:

Go to Control Panel-->Scanners and Cameras

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