Question about Fujitsu fi-5750C Flatbed Scanner

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I can not scan with duplex option

When i try to scan with duplex option, the scaner software give me the following error (see the following image) : With simplex mode, everything is OK. I have tryed olso to replace the mirror equipment of the back side with another one (wich i have taked from another scaner), and this work fine (without problems). Please can you help me with that problem or can you tell me where to get the mirror equipment of the back side?

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You will more than likely have to get it from fujitsu. You can contact them at 866-375-3788. It is the ADF optical unit part # PA03338-D820 and list at $1715.00

Posted on Jan 20, 2009

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1 Does the document satisfy the paper specification?
2 Clean the Feed rollers and the Plastic rollers and see if the error is resolved.
3 Replace the Pick roller and the Brake roller and see if the error is resolved. Check the consumable counter in the software operation panel or in the built-in Maintenance mode. When the counter exceeds the values, replace the Pick roller or the Brake roller.
4 Are the cables between the Control PCA and the Feed motor damaged? Are the connectors connected properly?
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