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I bought a Maxtor One Touch 3 500GB EXT HD for 10 months, i just found out it is not powering on at all yesterday, so i cant do any things and so worry about my storage files in to it, can you help me how to do now.

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Ok if you want you can download a recovery program just search it in google and this will get all your files off. as for your hdd it could be faulty so after you have got the files off take it back and get a refund or get another HDD.
But do not use the HDD again after you have got the files off it

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Posted on Jul 26, 2008

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Hi kennithtang,

Lets troubleshoot this together. First, lets check and make sure the power cord is plug into the wall and to the external HD, second, make sure the communications cable (most likely a USB cable) is plug into a USB port as well. If this does not work, try plugging the USB cable into another USB port on the computer or monitor. Hope this resolves the issue. If not, then hopefully, the hard drive from the external HD is extrackable. Then may need to purchase an enclosure that in compatible to a 500GB hard drive.

Hope this helps and good luck.

Posted on Jul 26, 2008

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- Try connecting it to a different computer to make sure that the HD is the problem.

- Check the Disk Management in your computer to see if the HD could still be detected. Once detected, reformat the HD and it should work again.

To check the Disk Management:

NOTE: Make sure that the external HD is connected and turned ON.

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