I am having a problem setting up names in the system. Specifically, when someone calls in and the answering machine picks up, the recorded message tells people to punch in the first few letters of their parties name, and it will not accept the name.
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The answer mode determines whether the HP Fax answers incoming calls or not.
Different answer modes are :
The HP Fax will automatically answer all incoming calls using the Rings to Answer setting. This is the default setting.
* FaxTel (unit with handset model only)
The HP Fax automatically answers all incoming calls using the Rings to Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. The incoming voice call will need to be answered using the attached handset.
NOTE: If the HP Fax determines the call is a voice call, only the HP Fax will ring with the special ring tone. The other phones on the same phone line will not ring at all. You will not be able to pick up the voice call using the other phones.
The HP Fax will not automatically answer calls. Faxes will need to be received manually.
The HP Fax will monitor the line when an incoming call is answered by a person or by the answering machine. If the HP Fax detects fax tones on the line, it will receive the fax.
Set your answering machine to pick up after four rings . This will give the fax machine enough time to take the call if it senses that it's an incoming fax. Setting the answering machine to pick up after four rings would give the fax machine enough time to accept the fax.
hope this was helpful .
Some of these contraptions have a setting in the menu where all incoming calls will be routed to the answering machine or after so many rings the answering machine will turn on. Find the setting and turn it off.
It is probably set to manual receive, meaning you have to pick up the receiver, then hit start to receive the fax. I'm sorry I don't know specifically where to find this setting on your model but if you can find it in your menus, you should be able to switch to auto receive to eliminate this.
It means that your fax machine is "answering" the incoming call before you pick up the handset. Usually, the factory setting on the fax machine picks up after two incoming rings. There are three ways you can address this issue: 1.) You can either change the number of rings to, say, five incoming rings to give you enough time to answer the phone before the fax machine picks up, or 2,) you can find out if your fax machine has a feature that allows for the voice hook "click over" that will allow you to override the fax when you pick up your handset, or 3.) turn your fax machine off until you need to send a fax.
If you want to investigate number 2.), then you'll need your operator's manual.
You need to set the machine up to AutoAnswer as follows per HP:
Receiving faxes automatically
If the Auto Answer option is set to
, the unit automatically answers incoming calls and receives faxes
after the number of rings specified by the Rings to Answer setting.
to turn on the Auto Answer option.
1: Setting the Auto Answer option
1 - Auto Answer button NOTE:
The Auto Answer button is lit when the Auto Answer option is turned on.
again to turn off the Auto Answer option.
Voicemail or telephone answering device (TAD). There is a BIG difference. Voicemail is product of your telephone service provider. If you have voicemail, most providers have a solution to this that you must arrange through them. If you have an answering machine, you can set your Brother to TAD mode. In TAD mode, if your answering machine picks up, (you must set your answering machine to answer in less rings than your fax), your fax will "eavesdrop" to listen for the fax tones from the sending machine. If it hears these tones, it will disconnect your answering machine and accept the incoming fax. If it does not hear the tones, it allows the answering machine to record the incoming message.
If you are home.
If you answer the call and hear a tone every 2.5 to 3 seconds, that signals an incoming fax. Simply touch *51 on the keypad of the phone you picked up on. You will hear some shrill tones. That is your fax machine attempting to receive the incoming fax. Hang up the phone you are on and it will receive the fax.
In any case, make sure that the receive mode is NOT set to AUTO. Set the receive mode to TAD or MANUAL.
If these instructions were not clear enough, let me know and I will send you DETAILED instructions.
You can find the manual here:
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