Question about Samsung Prostar DCS-24B-LCD Corded Phone

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Setting incoming calls

I am having a problem setting up names in the system. Specifically, when someone calls in and the answering machine picks up, the recorded message tells people to punch in the first few letters of their parties name, and it will not accept the name.

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The Directory is controlled by the Voicemail and one of the options in the set up of the mailboxes is Directory Name ( # 7 3 ). This has to be set up for this feature to work properly.

Posted on Jul 27, 2008

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Maybe the answering machine is set to pick up at say"5 rings" and the voice mail is set to pickup at "4 rings" . Change the voicemail setting to a higher setting than the answering machine. That may be the problem.

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If someone is using a headset with a TS-200 multiline system, will incoming calls be picked up by the phone in headset mode first?


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SETTING THE RINGS TO ANSWER

The unit announces the rings to answer. To change,
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I have philips landline phones. My main phone does not ring or flash when an incoming call comes in. I t won't go onto answer phone either it just rings out. I can pick it up and answer the call. i can...


Looks like the basic functions of the phone are correct. Remain the answering machine. Are you sure it can act as an answering machine?
If it can act as answering machine the reason it is not doing so may be the following.
  1. Answering function is turned OFF
  2. Answering function may be ON but the number of rings before it answers is set too high.
I suggest you try the following
Call you phone. Let it ring at least 10 times. If it can act as an answering machine it will pick up the phone and read the welcome message, because most answering machines (the recent ones at least) answer after 10 rings even if answering function is turned OFF.

The phones that can be answering machines usually do have a display that shows the number of incoming messages, or a LED that flashes to let you know that you have new recorded messages.

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How to refuse call and have answering machine pickup


dont answer.

your machine should have a setting that will allow you to set the number of rings before the answering machine picks up the phone. Default is often set at 3 or 5 rings.

look throughout your menu system for the setting.

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Talking on phone,someone calls in & leaves message, can't locate


Thanks for the opportunity to help with your problem. If you also have voice mail through your phone service provider, it's possible that while you are on the phone, the incoming call is "waiting" (meaning you are hearing a beep while you are still talking assuming you have call waiting). If you don't pick up the incoming call, your caller will hear your "voice mail" message and leave a message. However, your answering machine will not indicate that you have a message.

If my assistance was of any benefit whatsoever, please give me a rating so I can continue to improve my service. Thanks for using FixYa.com.

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Answering machine not picking up phnone messages


I think that you can reset the system to factory settings by unplugging all power cords and waiting ten minutes, try this out.

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REPROGRAM USER NAMES PASSWORDS


This will be an incomplete answer because you asked an incomplete question.

The first pat of your question involves access to the voice mail system. You can change it from a PC with software to access the system, or from the system manager's mailsbox (999). WHen the system was installed, you should have been given instructions and a password to that mailbox. You log into the manager's mailbox and select options 6 then 1 then 1 to edit or 3 to reset the password.
Easiest for you is to reset the password and make each mailbox owner do his own name, password, directory characters, and greetings.

There are at least 2 ways to get someone's call to voice mail. The first is by setting call forward at the phone. That's the *710x (VM) # that you dial from the intercom. My voice mail system is at ext 165, so I use *7104165# to send it to VM only when I don't answer. The 4th digit options are 2 for all calls, 3 for busy 4 for no answer, and 5 for busy/no answer. Once you set it, the FWD/DND button functions as a selector.

The second way is, if you know the person is not going to answer, you set up a VM Transfer button.
That's where you take a spare button of the 24, label it, and dial the following. PROG press the button 94 (VM) ENTER. Again, mine is 94165.

The 3rd way involves system programming and has to be set up by the system installer. It involves extension intercept and has timing parameters and destinations that need to be programmed.

I think I got most of your question answered. Post again if you have any questions.

Carl




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You want Automatic Line Selection

Press feature00
left intercom button press twice (system program)
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enter # of extension to be programmed (intercom #)
press **
press line buttons in desired order line1 line 2 etc and
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enter feature 00 to exit programming
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just set the amount of rings higher on the back of the phone and make sure all you old messages are deleted and also make sure its not set to do not disturb

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