I live in Japan. This means that I have two phones. One is my vonage phone that goes thru the internet and into a regular phone. The other is a DSN style landline for the military base. I currently just have two regular corded phones hooked up to the individule lines. I want to upgrade to a cordless phone, but I only want to have to buy one for both lines. I thought of getting a two line phone, but it seems that even two line phones only have one entrace jack. How would I hook both phone lines up to the one phone?
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Re: 2 Telephone lines and one phone jack
Most of the Cordless 2 line phone BASE UNITS have the connections on the back for line1/line2 or seperate line 1 and line 2 connection. If you have the type of phone with the line1/line2 jack you have to be sure that both lines are on the same wall jack, otherwise make sure the phone you purchase has seperate line jacks and you will have two phone cords going to the base unit.
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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone?
When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work.
If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP.
If you can verify that, we can go from there.
FIrst of all, you don't change the line from the pedestal to the trailer. It's not your cable and it doesn't matter. Dial tone comes in on that cable and it works just fine. It's also the feed to your DSL modem, based on high frequency and not data.
If you're trying to feed different dial tone to 4 phone jacks, you need to find a way to unsplice the cables. In truth, all you have to do is find the main feed from outside, wire it to the DSL modem, and backfeed the 3 other cables with the dial tone from the Vonage or whatever ATA. This backfeed will run on any cable and does not need to be Cat 5e.
If you're trying to run network cables, then you need to run a new cable and connect it to a router or switch at some central location. Those cables need to be 5e.
Since a fax works over an analog telephome signal this is no different when you hook up a phone to your vonage. I believe you hook up a regular telephone to your vonage router via a telephone jack in the back of it. If so plug the fax machine into it via a splitter
could be this number is a number to one of the internet phone companies. The small town I live in, the main Telephone provider wouldn't let vonage phones call phones on their exchanges. If you ask them they say it is a vonage problem and if you ask vonage they say it is the local phone company problem. You might also have to dial the area code or a 1 before the number so it will send.
With choppy audio and one-way audio, either party on the call hears the audio breaking up, or no audio at all. Dropped audio is when a call is in session and both parties are unable to hear each other.
From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes. From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes.
Ensure that your Vonage device is at least four feet away from any other device.
Ensure your Vonage device is in a well ventilated area to keep from overheating.
Ensure no file sharing, P2P applications, or large downloads are running while you are using the phone. These activities can use up most of your bandwidth, leaving little left for your calls.
Connect your Vonage device directly to your cable / DSL modem, if it is not already. If this helps the audio quality, then the problem is occurring between the Vonage device and modem.
If your Vonage device connects to another router and not directly to your cable / DSL modem, try disabling any firewalls or SPI (Stateful Packet Inspection) on that router. Click here to learn about firewalls and SPI.
If you wish not to disable your firewall, then you can port forward the Vonage traffic to the adapter. Click here to learn about port forwarding.
Wireless Routers and Cordless phones — If you have a wireless router and a cordless phone:
Ensure all wireless devices and cordless phone bases are at least four feet away from each other.
Ensure the land line has been disconnected in the Demarc box. Ensure the land line has been disconnected in the Demarc box.
Ensure there are no more than five phones connected through the house wiring. The signal fades as more phones are connected to house wiring.
Test with one phone directly connected to your Vonage device. If this fixes the issue, there may be a problem with your house wiring.
If you have made it through this checklist and you are still experiencing an audio problem, our first class customer service is available to assist you. Please have handy your account ID, phone number, name of your internet service provider (ISP), and model numbers for your Vonage device and any other devices in your network.
I have lots of suggestions, but you won't like them.
Somewhere in the fine print, it should have told you that modems, faxes, and alarm systems do not like VoIP.
Your phone company probably has lifeline service for minimal money......Do you get where this is going?
I know you'll ask how come one works and one doesn't, so before we go down that road, check with TiVo and see if you can change modem speeds. Or better yet, call them and tell them your receiver doesn't behave on Vonage lines.