a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Print out about 10 blank (all white) sheets and see if the spots clean off.
Check to see if the toner is Dell type brand, if not try installing Dell brand and run 10 blank copies then run color test print using menu key. Press menu, press arrow down key till 'print reports' is displayed, Press 'check key' then press down key till 'color test print' Press check key to print color copy.
I took out all tonor cartridges and cleaned the printer tape/ribbon. I also took out the overflow cartridge and the tray that first collects the excess tonor and cleaned that out. We are good to go.....There was excess tonor stuck in the excess collector cartridge which did not allow the excess tonor to go down to the overflow cartridge.
Replace the pick rollers. If you're out of warranty it'd be mighty expensive to have Dell replace them, but, if you call them, they can get you access to a website (I can't remember the name...sorry) that has walk through tear-downs with pictures of each and every step. (Only do this if you're handy and have time)
Otherwise, replacement is the next option.
Typically Jams on this unit are from worn rollers. :)
Print a Supplies Status page to see the actual pages printed...
To print the Supplies Status page from the printer, on the printer control panel, select
Reports Menu, Supplies Status, and then Print Supplies Status page.
If the page count from the Supplies Status page indicates that the toner should not be in need of replacement then you have a bad cartridge. Actually, the cartridge is probably fine but the chip on the cartridge has got a problem. Return the cartridge to O.D. and get another one. Unfortunately, chips that don't work properly in not all that unusual so HP has a pretty easy return policy.