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Microsoft word i bought a pc from best buy last month and did not recieve a disk for micro soft .the geek squd install if for me. now word is asking for a product key where do i get it?

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You have to take your receipt into Best Buy that shows you purchased the software and ask them for it. If they didn't charge you for it, then they installed it illegally.

Thanks and please don't forget to rate as fixya.

Posted on Jul 26, 2008

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Hello ashcraft,

If it was Microsoft Office 2007, sounds like the installation was a 30 day trial. To get a product key, you would need to call microsoft to get a product key with a fee. Sorry to hear that. Office 2007 does not come with the price you pay for the laptop.

Check out the papers that came with your laptop to contact Microsoft or your can click onto this link to Microsoft Online Support: http://support.microsoft.com/contactus/cu_sc_prodact_master?ws=support#tab1

Good Luck

Posted on Jul 26, 2008

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Need recovery disc Compaq Presario SR1500NX


It's easy to get the Restoration Disk/s for an HP computer, Margaret.

May be able to guide you on here with repairing your computer also, and leave the 'GEEKS' at Best Buy to twiddle their thumbs, and make money off of someone else.

On the back of your Compaq Presario SR1500NX Desktop PC, is a white sticker.

Service Tag

You need to write down the Serial Number, to give to the nice representative on the phone, for HP Support.

(ONLY give out to an authorized HP representative. Do NOT post on a world-wide forum such as this)

S/N = Serial Number

In the USA call the toll free phone number - 1-800- 474-6836
24 hours a day, 7 days a week.

The Restoration Disk is free. The shipping and handling is not.
$17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.

Not in the USA?
Use HP Support Worldwide,

http://www8.hp.com/us/en/hp-information/summary/ww-support.html

When you receive the Restoration Disk/s, turn the computer on, put the disk in the optical drive's tray. (CD/DVD Drive)

Drive closed let the disk load.
WHEN asked click on - Repair (Non-Destructive Installation)

This will repair the basic Windows files.

IF, you have a virus, AND cannot get rid of it, you'll have to take the computer back to Day 1, when it came from the factory.

This will be a Full Install. (Destructive Installation)

NOTE*
ALL of your personal information, AND any programs you have installed, will be GONE!

The computer will be back to Day 1 from the factory, and before you put anything on it.

For additional questions please post in a Comment.

Regards,
joecoolvette

(Sound like I'm being harsh with Best Buy, and Geek Squad?
I, and others on FixYa, have repaired OODLES of problems made by these guys! )

May 04, 2012 | HP Compaq Presario SR1500NX (PX786AA) PC...

1 Answer

I have Microsoft Word 2007 and I am having a difficult time using it because it ask for a product key. I never installed it because when I bought the laptop, the Geek Squad transferred all my document,...


Almost every PC you purchase from Best Buy will have a trial version of Microsoft Office on it. You have to buy a copy of Office if you want to use it.
All you need to do is buy a copy and open it and enter the key provided, no install required unless you need to reinstall it later on.

Aug 04, 2011 | Microsoft Office Professional 2007 Full...

1 Answer

HP netbook closed during update, now black screen. No discs to reinstall (no disk drives) really stuck, thanks :)


Disc Drives can be rented/bought at stores such as Best Buy, Rent-a-center (or some other rental store). Going to a tech support at a place like best buy (Geek Squad) will have people who can re-install your software.

Jul 06, 2011 | HP Mini 1000 Netbook

1 Answer

I purchased a restart/restore disc for my emachine


yes either call the recovery hot line and confirm the build id on the disk match your pc . or get a replacement dvd drive.

May 13, 2010 | E-Machines eMachines Desktop PC

2 Answers

I purchased a restart/restore disc for my emachine two weeks ago i recieved it some time last week and come to find out that it dosnt work, i took it to best buy geek squad and the put in a disc of their...


Was the Geek Squad's disc being detected? Or did you just take them your disc to see if they could get a computer to recognize it? If not, then you may just need to change some settings at Boot for your computer to start booting from your restore disc. I've never personally dealt with the Geek Squad, but I would not just take their word for something. I've had several people very unhappy with the outcome of letting them service their computers. I've talked to other people who were very happy with the Geek Squad service. Try taking your disc to a local computer shop and ask them if they can put the disc in their computer to see if it is a functioning Restore Disc. MADHATTER COMPUTERS

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4 Answers

Microsoft Office Student 2007 Product Key


Beacuse it is Best Buy..... Sorry the Geeks screw up more machines than really fix, I know I have fixed many of their mistakes.... email me at dewskins@live.com and I will send you a key, I am listed with Microsoft as Assembler, and Software Tester, so I can get keys with no problem.....

Sep 14, 2009 | Microsoft Office Professional 2007 Full...

1 Answer

ARCHIE


ARCHIE is a Best Buy program that must be uninstalled in the store.  Take the unit back to the store you bought it from and have the Geek Squad unistall it.

Nov 29, 2008 | HP TouchSmart IQ770 PC Desktop

2 Answers

ARCHIE Removal


It should have been taken off at time of purchase.
Go to Best Buy Geek Squad with your receipt proving you bought it and they'll remove it (it should be for free, otherwise complain cause you should be notified by the salesperson that you need it removed).
Only best buy can remove it with their disks, if you try uninstalling it it'll reinstall itself.
Source: i work there.

May 12, 2008 | Dell Inspiron B130 Notebook

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