Question about HP Computers & Internet
My wife was using the PC when it suddenly flashed up an error message not quick for her to acknowledge. Then the screen abruptly went black. Rebooting will not help. The hard drive does not run, but the D drive will light up briefly (5 seconds) when a disk is inserted. Power light is on. Otherwise, nothing.
Let do troubleshooting together.
First) if possible, connect a external monitor to your laptop. If you get a picture on the external monitor, then this means your pc is ok but the monitor screen on the laptop has gone bad.
Second) if the monitor screen on the laptop has gone bad, most likely the inverter component on the screen went bad (inverter provide back light). The inverter is replaceable but I do not know what they run. If your laptop is still under warranty, then please allow the manufacturer to fix it.
Those are your choices. Hopefully it helps and good luck.
Posted on Jul 26, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Dec 22, 2015 | Computers & Internet
Aug 23, 2011 | HP Pavilion Dv6910us Notebook
Dec 14, 2010 | HP Pavilion ZE5568CL (dm769a) PC Notebook
Nov 16, 2010 | Microsoft HP Pavilion DV6276US Notebook PC
Nov 11, 2010 | HP Pavilion ze2000 Notebook
Nov 25, 2009 | HP Pavilion dv2000t 14.1" Notebook Laptop...
Aug 03, 2009 | UltraLast FOR HP PAVILION ZE 4000/5000...
Oct 06, 2016 | HP "LaserJet P2055DN Printer"
87 people viewed this question
Usually answered in minutes!