Question about HP Computers & Internet
My wife was using the PC when it suddenly flashed up an error message not quick for her to acknowledge. Then the screen abruptly went black. Rebooting will not help. The hard drive does not run, but the D drive will light up briefly (5 seconds) when a disk is inserted. Power light is on. Otherwise, nothing.
Let do troubleshooting together.
First) if possible, connect a external monitor to your laptop. If you get a picture on the external monitor, then this means your pc is ok but the monitor screen on the laptop has gone bad.
Second) if the monitor screen on the laptop has gone bad, most likely the inverter component on the screen went bad (inverter provide back light). The inverter is replaceable but I do not know what they run. If your laptop is still under warranty, then please allow the manufacturer to fix it.
Those are your choices. Hopefully it helps and good luck.
Posted on Jul 26, 2008
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Posted on Jan 02, 2017
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