Hello,
To give you quality results, I need a direct access to your PC.
For that purpose, please install TeamViewer:
http://download.cnet.com/3001-7240_4-10398150.html?spi=63a6336e0cd14473e8def3a81010d623&part=dl-6271747
Later, you communicate me the information described below:
At your service Sir
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