Question about HP Pavilion dv9000z Notebook

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Hp help well this guy gave me some help telling me to take out my memory chips this is what he said This could be a couple of things. Start by checking the memory. Make sure they are seated properly and didn't slide or shift a bit in the fall or the sudden stop at the end of the fall. Then remove the memory and try them one at a time. A bad memory chip is the number one cause of this. If it still won't start, then I'm afraid that you may have damaged the motherboard. HP seemingly has the most fragile motherboard on the market. I've had two HP laptops through my shop this year that were dropped, one while walking through the house on carpet, and the other from the sofa cushion to a carpeted floor. Both had hairline fractures in the motherboard, both ran for a period of time until they heated up a bit and the motherboard expanded, opening the crack. One would continue to run if you let it cool overnight, but then would stop again after heating up. The hairline fractures could be seen when holding the motherboard up to a bright light. If the memory checks good, then you may want to take it in for a professional diagnostic, they will be able to tell you whether it's the board or a replaceable component. and he also gave me this link on how to do this http://h10032.www1.hp.com/ctg/Manual/c00771894.pdf if this helps please contact me because i only took out one not both because i was afraid i mess it up but he said removing the momory chips wont do anything

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Additionally, if the Notebook still doesnot respond when tried to start, I recommend you to check if the Notebook is eligible for the free repair program offered by HP if the Notebook is purchased and currently available in US or Canada.

You can get the list of Notebooks wich are covered under this free repair program from the link below :

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01300427

You need to find the Product Number of the Notebook which will be available printed at the bottom of the Notebook indicated with P/N and try finding the same among the list available in the link above.

If your Notebook product Number is listed in the above link, contact HP Chat Support and get the Notebook fixed through mail in repair offered by HP.

You can find additional information about this free repair offered by HP from the link below :

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01087277&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Hope this helps...

Posted on Sep 05, 2008

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