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Even the manual configuration settings can be provided by your service provider. Go throughj the phone manual first and check what all GPRS settings are required. Just call the service provider again and ask the representative to dictate the specific GPRS settings you need for the phone. That must do it for you.
It looks like from reading them though, that your IT department (PBX Administrator) will be the people you will need to contact to reset your code. Or if that does not work for you then I would contact Mitels customer support and see if they can walk you through it.
The Instruction Book for GE Telephone model 29460 (29460GE2-A) can be found on the Thomson site (www.thomsonnetwork.com). Follow the instructions on the home page. On the page with links click on the 5th link for the full 92 page booklet (46 pages are in Spanish or French depending on which link you use). IB in the link stands for Instruction Book. QIG in the earlier links stands for the one-page Quick Installation Guide