a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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You can try to reset error code in service mode, but if the error persist after clear, you need to rectify the problem and replace fault component which is fairly fixing easy to do.
The problem can be in thermistor, sub thermistor or dc controller pcb, or ... call service!
To reset error code:
while ready to copy/showing the error code:
1) Press the user mode key ( * ) on the control panel.
2) Press the 2 and 8 keys at the same time.
3) Press the user mode key ( * ).
Turn off and back on the copier.
There is not a feature like that in user mode. If it exists, it would be in service mode. I do not recommend going into service mode as you can brick your copier.
If you can print to it, make a print job of a solid color using your PC. Otherwise make a copy of colored construction paper.
If you have a Fiery imagePASS controller, you can print color calibration pages. On the touchscreen use the -> arrow in the upper right and then select the printer tab. press the printer status button, press functions. use the menu from there to print calibration or configuration pages.
this is a common prob.. most of my users know wahat programs shift images and they adjust it accordingly... you may want to try some different drivers you may be using a pcl driver try a ps driver load accouple drivers up you can try the different ones go to imagerunner.com by the way if you have a print server on the back of the copier you should use the imagepass C1 or C2 driver
ok the driver for the printer is at imagerunner.com support/ drivers/ office-production then look for imagepass E-1 im assuming you have a print controller attached to the copier. i think you can also get the guides there also for the fiery... Not sure about manuals for the copier never looked
Hello copierhelp. I could have sworn I responded to your request before but "fixya's" records don't seem to reflect that. So here we go. Your controller should be able to have its firmware (ver 20.01 changed to 50.04) updated as opposed to replacing the controller. This does however require a tech that is recognized by Canon as being trained,certified and currently working for a certified service dealership. If that is so then the tech will have access to the unique tool required to upgrade your firmware. And the tech will have access to the web site that has the library of firmware available for your machine, which the "ServiceSupportTool" will use to complete the upgrade. Additionally, the tech will have to go into service mode on the copier and change the settings which tell the copier that it no longer in charge of its network interface and the L1 is in control. This answer may cause more questions and angst than you wanted, and I am sorry for that, but I truly hope to help you out. let me know if I was any help and if you need anything. good luck.