Question about Tomtom GO 720 GPS Receiver

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Tom Tom 720 keeps jumping to main menu

My Tom Tom when driving keeps jumping out into the main menu. Also when entering a postcode search the letter j keeps inputting itself into the keyboard buffer, Can anyone help this is driving me mad.

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  • martincee Aug 03, 2008

    My TomTom 720 (about one year old) worked perfectly until I recently upgraded to the new software version, since then the map screen keeps jumping to the main menu screen - I contacted the support people and they advised doing a reset, then clearing the flash memory with their download and finally re-installing the application all to no avail - I'm now awaiting their next suggestion.



    Regards,



    Martincee

  • Halfie_uk Oct 26, 2008

    I have the same problem. Worked fine until a software upgrade and then keeps jumping to main menu. If I press the done button it will only sometime change back when it feels like it. I have also noticed when pressing the keys they are very unresponsive and often when trying to type a post code the tomtom decides to backspace or put a - or ^ character in. It's driving me mad so any help would be greatly appreciated.

  • Anonymous Jan 04, 2009

    Same problem... I tend to believe the overheating theory. My unit begins jumping to the main menu screen after 1hr or so of being powered on the dash board. It behaves exactly as if you touched the screen to access the main menu. I contacted TomTom and they suggested I try the 3x flash clear procedure. I have my doubts it will solve the problem.

  • nino6689 Jan 27, 2009

    I have the same problem, spoke to TomTom and they told me to do a hard reset and clear the flash mem. I did this and it worked for a day. All started when i did an update. I have given up with the thing now.

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Well I finally figured it out for those who might run across this problem.

It seems that when it got hot and expanded the grey bezel around the screen would touch the screen just enough to activate it. I gently pried the bezel up just a bit and it seems to have solved the problem.

From Ban One

Posted on Jul 08, 2009

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Keep your Tom Tom out of direct sunshine...when mine gets too hot it throws a "wobbley" and everything goes haywire.
I now keep it shaded at all times.

Posted on Aug 09, 2008

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Try removing the grey trim and clean the screen see http://www.youtube.com/watch?v=-aXxmMXwIGo&feature=related

Posted on Nov 22, 2009

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HI
I Have the same problem.
I have a Solution to it, When the map shows on the screen touch & Keep holding the + Icon Which is on the top left side of the screen,Keep holding it for about 4-6 minutes this will fix the problem, please let me know if it worked.
Thank You

Posted on Aug 29, 2008

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1 Answer

Hi there why is it that my sat nav only allows me to enter part of address or postcode and blanks out the rest of the input keyboard. There is no setting on my device to allow all functions of the alphabet...


magellan gps is that kind.the blanking out is to prevent errors. let put it this way. 123 west pine lane . for example
type city... then street. as soon as one letter is typed. search is narrowed to a minimum to make it easier to gps to search your destination with much less errors
type p.( for pine)
then. all letters visible. are for all street names that start with p in the city you selected before. .
then p i
a few letters will be displayed.meaning that only names that start with pi will show. like picture picnic pine pin pint pine pines
when you type pine as for address..
it wil show you all streets that matches city and street
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if it help rate the Solution Please

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I am STILL trying to download the latest Wester Europe Maps to my Go 700. But I have found this answer to your question. Any tips on how I down load the v7.20 to my TomTom? good luck.

When navigating to a location in the UK or The Netherlands you should be able to enter full digit postcodes.
If you are only able to enter 4 digits, follow the instructions below.

  1. Download the file below and save it to your computer.

    downloadbutton.gif wezipcodes715.zip (10.5 MB)

  2. Extract the contents of the downloaded file to your desktop (on PC right-click the downloaded file and select Extract to).

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  3. Connect your TomTom device to your computer.

  4. If you are using a PC click Start > My Computer and double-click the icon for your TomTom device.

    If you are using a Mac click the icon for your TomTom device on your desktop.

  5. Copy the complete 'zip' folder to your TomTom device.

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I have recently downloaded western europe map onto my TomTom GO 720 which was purchased in the US. When I try and search by postcode, I can only enter the first 3-4 charecters of the postcode... eg. If I...


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OK. This is how to do it.

- Navigate to
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- Tap the street name (or start typing it in)
- Type in the house number.

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