Question about Nortel Norstar 16-Line PBX Speakerphone

1 Answer

Two lines stuck on

One of the girls in the office picked up a line, put it on hold and then hit transfer to voicemail. Now two lines are showing that they are active and we cannot pick up either line to disconnect it How do we fix it?

Posted by on

  • ankelin Sep 25, 2008

    Two lines are stuck on, I have tried to unplug the phone but it doesn't fix anything. Please help

  • cindy466 Nov 06, 2008

    Can not pick up two lines.  They seem to be stuck on hold.  I went to each phone in office to make sure a phone if not off the hook.  What's going on?

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Turn off Ksu by unplugging it. Should reset itself. Won't lose any memory.

Posted on Jul 26, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

As the receptionist I take calls and then transfer them to the person the caller disires to speak with. For example, if I am on a call and the person I am speaking with would like to speak with my boss, I...


A couple of things, but first. When you TRANSFER a call to your boss using the transfer button, he key to getting rid of the call is to hang up. But that's not your problem. When we install voice mail systems, we reserve 3 buttons; one for VM TRANSFER, one for 2 WAY TRANSFER, and one for VM RECORD. It's easier to link you to the OM of a TDA system than explain it, so here's the link http://www.public.carl.airpost.net/Pana/TDA/200_TDA_OM_06-121.pdf

Pdf page 170 will give you the table for setting up your 94,91 and 90 codes for the above features.
Basically, you press PROGRAM, the button, and dial, for example, 94 500 SAVE to store the VMT . You use it by pressing that button while you on the call (no hold) and either dial your boss' extension or press his DSS button. If you use the 2-way transfer, you can actually put his number under one button and carry on a 2-way conversation with the outside party. Kind of like you would do with the old 'pink slip' messages.

Carl

Mar 16, 2011 | Panasonic KX-T7630 Corded Phone

1 Answer

All the calls we recieve in the office go through me. I greet the caller and then transfer them to the person they want to speak with. When I transfer a call, let's say to my boss, my boss will pick up...


Haven't you solved this yet? When we install a system, we reserve THREE buttons for voice mail functions. One is VM Transfer, one is 2 Way Transfer, and one is VM Record. In order you pick 3 buttons press PROGRAM one of the buttons and dial in order 94 500 STORE 01 500 STORE and 90 500 STORE, assuming your voice mail is on the default extension of 500. To send a call to someone's voice mail you press VMT and his DSS button or dial his extension and hang up. The outside party will get all of his greeting. If you want to prompt the user, like you would if you were taking a pink slip, you press 2W Transfer and his extension and carry on a conversation with the outside party. The message records in their mailbox as a new message. If you want to silently record into your OWN box, you press the VM Record button and your conversation is recorded into your own box as a new or old message, depending on how the system is set up.

There are other variations, including a single button transfer into someone's mailbox and some other features that are covered in you telephone sytsem OM or User's manual under Customizing your phone.

Carl

Mar 16, 2011 | Panasonic KX-T7630 Corded Phone

3 Answers

For a GE ProSeries telephone Model 2-9980A S/No 00098864 corded business phone - 1 line with speaker phone. What are the directions to forward the phone to another number? And, also, how to cancel the...


Hello,

Go to settings on your phone, click on the phone option, it will display different option, select call forwarding or call divert, enter the number you forwarding the call to and press ok, you are done. follow the same procedure, when you get to call forwarding, you can select to cancel as you can no longer add a number.

Take care.

Oct 14, 2010 | Cell Phones

1 Answer

Avaya Partner line always lit


If the line button is lit then something within the system has picked it up. If the phone is a multiline set, the line 1 light on the set that is using the line will show green. The line could also be held by either a cordless phone on the system or the voicemail system. The easiest way to clear the line (if the held set isn't apparent) would be to cycle down the power to the phone system for a moment. That will clear the line if its held by the voicemail

Jun 02, 2010 | Avaya Corded Phone avaparp18d

1 Answer

Cisco ip 7962 6 phone lines on a set 4 sets in our office When we answer someone else's line and put it on hold. They cannot pick it up from their desk. If we try to transfer it, it goes to voice mail...


In a VoIP setup, there aren't any "lines" you have to forward the call. Each phone is different on how to do this, but usually you hit transfer and punch in the extension and then hit dial.

Dec 18, 2009 | Cisco 7962G IP Phone

1 Answer

I have three questions regarding the Avaya One-X Quick Connect G11 PSTN Gateway. 1. Can it be programmed to ring all phones and if noone answers then go to extension 200 voicemail? 2. Can you get rid of...


1. Can it be programmed to ring2.gif all phones and if noone answers then go to extension 200 voicemail?
Yes, you need to browse to the gateways IP and look at the destination of the lines. If a single extension is the destination, you need to make a group, put all the phones in it, and then point the lines to that group.

2. Can you get rid of the dial 9 to get an outside line and just grab available line when handset is picked up?
No, unfortunately you can not.

3.How do you eliminate noise and echo in the background when on a call?Also has some bleeding over, someone else in the office could hear meon the phone when they were on the phone.
Make sure the gateway is grounded to a good ground. if the problem persists, you can try to upgrade the gateway and phones.

Oct 09, 2009 | Avaya ONE-X QUICK OFFICE EDITION TRUNK...

1 Answer

When call goes to voicemail, it says call being transfered


I understand that you would like to bypass Auto Attendant for your lines.
On extension 10 or 11
Feature 00
Left Intercom, Left Intercome
#208
Line 01
Enter your extension number
#208
Line 02
Do the same for all of the lines.
Go to your extension to program a voicemail cover button. Without it being on voicemail wont pick up
Press Feature 00
Select a button and call it Call Cover press it
Enter Feature 15
Feature 00
Press that button so the green light lights up.
Test.

Jun 18, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

Line one red light constant - voicemail locked up


Sounds like your picking up the handset then pressing the voice mail key, thereby transferring the line to voice mail when you hang up. try pressing the voice mail key before you pick up the hand set.

Mar 25, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

Unanswered calls will not go to voicemail


Ok, do you know how to get into system programming?

If you do:
-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail
-> get into programming
-> TERMINALS&SETS enter and put in the extn that is giving you issues
-> then under CAPABILITIES look for FWD NO ANSWER and put in the DN of the voicemail you saw with the Feature 985
-> hit next for the number of rings you want it to ring before going to voicemail
-> hit next and you can now RLS to back out of programming.

Voila, that set will now goto voicemail.

Mar 10, 2009 | NorStar Lands Phones

Not finding what you are looking for?
Nortel Norstar 16-Line PBX Speakerphone Logo

362 people viewed this question

Ask a Question

Usually answered in minutes!

Top Nortel Lands Phones Experts

george  peters
george peters

Level 3 Expert

860 Answers

dan4261

Level 1 Expert

14 Answers

David Burbee
David Burbee

Level 2 Expert

1868 Answers

Are you a Nortel Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...