Question about Nortel Norstar 16-Line PBX Speakerphone

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Two lines stuck on

One of the girls in the office picked up a line, put it on hold and then hit transfer to voicemail. Now two lines are showing that they are active and we cannot pick up either line to disconnect it How do we fix it?

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  • ankelin Sep 25, 2008

    Two lines are stuck on, I have tried to unplug the phone but it doesn't fix anything. Please help

  • cindy466 Nov 06, 2008

    Can not pick up two lines.  They seem to be stuck on hold.  I went to each phone in office to make sure a phone if not off the hook.  What's going on?

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Turn off Ksu by unplugging it. Should reset itself. Won't lose any memory.

Posted on Jul 26, 2008

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