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Hold down the ALT key, and press right-hand CAP key press the DELETE key aswell together which resets the blackberry .
Still if you issue Open BlackBerry Desktop Manager and double-click the Application Loader icon.
Use the application loader tool to Re install the BlackBerry Device Software.
In the main screen, before you enter the menu, if you scroll the joystick to the up, you reach the upper profile icon. But to get your old icon back, maybe it's been hidden and you only need to go to your main menu, press the menu button again, and you should see the "Show All" option, if it's selected you can unselect it then you can go back to main menu and you'll see the hidden icons in grey color. When you come over the hidden icons and press menu button, you can select to hide or show them. And when you do the "Show All" steps again and select it again, this time you'll hide your icons selected as hidden.
You haven't said which BB you are using or what you have tried already so I'll give you a general answer - if it doesn't help, please let me know and I will suggest something else.
From your computer, go to either your service provider's web site or to www.blackberry.com and find the most recent software for your BB model. Install the software onto your computer. Then connect your BB. Depending on your model, you may automatically be asked if you want to update your BB. If not, find the icon to update your software (you might be able to just sync the BB with your computer but that doesn't always work). Once you have updated your BB software, you should not have any problem adding new applications. Note that some applications can be downloaded directly to your BB; others have to be downloaded to the BB Desktop Manager on your computer and the uploaded to your BB. The application instructions should tell you which way to do it.
Dear Phil, its mean you have to update the GPRS Service.
there are 2 ways to downlaod the files, GPRS or internet
1. click on the quick gps connetion icon, select setting.
2. select setting, then check the enable update and initial GPRS
3. click on icon and select download, it will connect to date service and download the files.
step 1 and 2 above
3. click icon select download while it on cradle.
also install the quick gps utility on pc, and add the quick qps
connection into activesync list. each time you synchronize PDA the file
will get updated.
For your second problem ,which is related to File Passward protections , its seems you had create these Worksheets on NTFS File system thatswhy they asked about the passward.