Question about Xerox WorkCentre M20i All-In-One Laser Printer

1 Answer

Paper tray issue

Panel disply will not go to bottom 8.5 x 14 tray. As a result, I cannot print from that tray. When I switch trays, the problem stays with the slot not the tray.

Posted by on

  • barinusa Jul 25, 2008

    reseating the top did the trick Thanks

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,072 Answers

First thing to try is to unplug the machine, Get another person and life the top of the machine off of the tray two module, set the machine aside.
Inspect the connector inside of tray 2. See if it is broken or not.
Then replace the machine on top of tray two carefully and then turn the machine back on to see if that resolved the issue.
IF that did not work, then, on back of the machine you will see a six inch by 6 inch access door with a couple of plastic tabs holding it on. Unplug the machine again, remove that door and remove the memory sticks from the main board, With the memory removed, turn the machine back on and let it come to ready. Power the machine back off, and reinstall the memory sticks, put the door back on and power the machine back up.
You have just removed corruption from the software.
If either of those things do not resolve the issue, then the most likely cause is a failed main processor board in the machine,

Posted on Jul 25, 2008

  • Rick Kasper Jul 25, 2008

    You may have a couple of small brackets to remove from the two tray module. Most of the machines are just sitting on the two tray though. Look on back and see if there are 2 brackets installed on between the machine and tray two. If they are present , obviously remove them. Sorry I forgot to note that.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

HP Lazer 4300dtn keeps trying to print from tray 1. How can I set the default to tray 2?


Selecting which tray is used for printing

You can select how the printer pulls paper from the trays.

Understanding tray order

When the printer receives a print job, it selects the tray by trying to match the requested paper

type and size with what has been loaded in the trays. Using an "autoselect" process, it searches

all available trays for the paper that satisfies the request, starting with the bottom tray and ending

with the top tray (tray 1). The printer begins printing the job as soon as it finds the proper type/

size.

Note The "autoselect" process occurs only if no specific tray is requested for the job. If a specific tray

is requested, the job prints from the requested tray.

 If paper is loaded in tray 1 and tray 1 is set TRAY 1 TYPE=ANY and TRAY 1 SIZE=ANY on the

Paper Handling menu, the printer will always pull paper from tray 1 first. See "Customizing

tray 1 operation" on page 47 for more information.

 If the search fails, a message appears on the printer control panel display requesting that

you load the correct paper type/size. You can load that paper type/size, or you can override

the request by selecting a different type/size at the printer control panel.

 If a tray runs out of paper during a print job, the printer automatically switches to any tray that

contains the same paper type/size.

The autoselect process changes somewhat if you customize tray 1 operation (as explained in

"Customizing tray 1 operation" on page 47) or set tray 1 for manual feed (as explained in
"Manually feeding paper from tray 1" on page 49). See if this works. Good luck !

Jan 08, 2011 | Computers & Internet

2 Answers

I cannot get the paper to load into the printer


I had an issue with the cassette tray paper feed. I loaded paper in the rear tray, manually used the printer properties button to make it print from the rear tray and printed from there. The next day I manually did the same thing but forced it to print from the cassette (bottom) tray. It worked fine today. It no longer thinks that there is no paper and the rollers are picking up the paper edge for proper feeding of the paper. I did not go through the roller cleaning procedure but I would do that if switching back and forth manually between trays doesn't work.

Sep 20, 2010 | Canon MP560 All-In-One InkJet Printer

1 Answer

My OKI C5500 will only print from the MP tray, and will not take paper from the bottom paper tray, even though there is plenty of paper in the bottom tray. Its giving me a 490 Error message, but I do NOT...


490 error means -

LOAD mmm AND PRESS ONLINE SWITCH 490: MP TRAY EMPTY

Print job from MP Tray has been received and the MP Tray is empty.

Load the requested media (mmm) in the MP Tray and press ON-LINE.

Check your print driver settings and see if your defualt try is set for the MP Tray. Also see if the page setup for the print job is set for MP tray.

Feb 17, 2010 | OKI C5500n Printer

1 Answer

I had a paper jam and I took the back off and this


Step one: Remove any loose paper

Remove all loose paper from the input and output trays.

1. Turn off the product.

2. Unplug the power cord from the back of the product.

3. Push the button on either side of the rear-access panel or the duplexer (two-sided printing accessory) and then remove the panel or duplexer.


4. Find any jammed paper inside the product, grasp it with both hands, and then pull it out of the product, toward you.


5. If the product has a duplexer, push the latch on the top of the duplexer and lower its cover.

6. Carefully remove any jammed paper.

7. Close the cover.

8. Reinsert the rear-access panel or the duplexer into the product.

9. Plug the power cord back into the product.

10. Turn on the product.

Step three: Open the top cover and clear the jam

1. Turn off the product.

2. Unplug the power cord from the back of the product.

3. Open the carriage access door. The carriage moves to the right side of the product.


4. Gently pull the paper out of the rollers.



5. After clearing the jam, close the carriage door.

6. Plug the power cord back into the product.

7. Try printing a document.

· If the issue is resolved, do not continue troubleshooting.

· If the issue continues, proceed to the next step.

Step four: Clear the jam from paper tray 1

1. Remove all paper from the output tray.

2. Turn off the product.

3. Unplug the power cord from the back of the product.

4. Lift the output tray and then check for jammed paper in input tray 1.

Use these steps to remove any jammed paper.

a. Raise the output tray.

b. Grasp the jammed paper and pull it out of the product, toward you.

c. Lower the output tray.

5. Plug the power cord back into the product.

6. Try printing a document.

· If the issue is resolved, do not continue troubleshooting.

· If the issue continues, and if paper tray 2 is not installed on the product, proceed to 'Step six: Clear the jam from the automatic document feeder (ADF).'

· If the issue continues, and if paper tray 2 is installed on the product, proceed to the next step.

Step five: Clear the jam from paper tray 2

1. Remove all paper from the output tray.

2. Turn off the product.

3. Unplug the power cord from the back of the product.

4. Lift the product off tray 2.

5. Remove the jammed paper from the bottom of the product or from tray 2.

6. Reposition the product on top of tray 2.

7. Plug the power cord back into the product.

8. Try printing a document.

· If the issue is resolved, do not continue troubleshooting.

· If the issue continues, proceed to the next step.

Step six: Clear the jam from the automatic document feeder

1. Turn off the product.

2. Unplug the power cord from the back of the product.

3. Remove the ADF input tray and open the ADF cover.

4. Remove the jam cleanout part. With both hands, lift up on the two handles until the part unsnaps. Rotate and lift the cleanout part and then set it aside.

5. Lift the green lever attached to the pick mechanism and then rotate it back until it stays open.

6. Check the ADF paper path for jammed paper.

7. Check for jammed paper where paper enters the ADF paper cleanout.

o If the paper comes out with gentle pulling, proceed to step 9.

o If the paper does not come out with gentle pulling, follow these instructions.

1. Open the ADF, and then use both hands to gently loosen the paper.

2. When the paper is free, gently pull it out.

3. Close the ADF.

8. Lower the green lever.

Reinstall the jam cleanout part. Push down on the two tabs until the part snaps into place.


9. Replace the ADF input tray.

10. Check the following to make sure that the ADF frame and parts are secure and correctly set up.

o Make sure that the ADF frame is secure and attached correctly.

o Make sure that the ADF cleanout part attachment is secure. If it is loose, push down on the two tabs until the part snaps into place.

o Make sure that the ADF pick mechanism is secure. Lift the green lever attached to the pick mechanism and then rotate it back until it stays open.

Make sure that the two-catch is holding the roller mechanism securely in place and that the stack stopper is in the correct position.

1 - Stack stopper

2 - Two-catch

11. Plug the power cord back into the product.

12. Turn on the product.

13. Try printing a document.

· If the issue is resolved, do not continue troubleshooting.

· If the issue continues, proceed to the next step.

Jan 01, 2010 | HP Officejet Pro L7680 All-In-One Printer

2 Answers

I keep getting the "our of paper" light and people cannot print, although there is paper in it. I have tried adjusting the paper in the tray, but same results.


That is the exact behavior the lights show when there's a manual feed print job trying to make it through the printer. Any chance you have a print queue active that has a hung job in it for the manual feed? Before throwing it away, at least put some paper in the 'multipurpose' tray to see if anything prints.
The manual suggests that all lights will stay on solid if service is needed, and since it will print startup pages, it shouldn't be the paper transport.

Nov 04, 2009 | Apple LaserWriter 12/640 PS Plus Printer

1 Answer

HP photosmart 8250 wont print from photo tray.


Follow these steps in the order presented to resolve the issue. Step one: Reset the product
  1. While the product is still on, disconnect the power cord from the back of the product.
  2. Wait 30 seconds, and then plug the power cord into the back of the product.
  3. If the product does not automatically turn on, press the On (c01453128.gif ) button.
Step two: Check the condition of the paper and reload it
  1. Lift the photo tray lid.
  2. Slide the paper width guide all the way to the left.
  3. Remove the paper from the tray.
  4. Replace any ripped, dusty, wrinkled, or bent paper.
  5. Make sure that the stack of paper contains only one type of paper.
  6. Tap the paper stack on a flat surface to align the edges.
  7. Load photo paper with the print side down and short edge first into the photo tray. Slide the stack of photo paper forward until it stops. NOTE: If the photo paper has perforated tabs, load the photo paper so that the tabs are facing away from the product.
  8. Slide the paper width guide snugly against the paper. NOTE: Do not overload the photo tray. Make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide.
  9. Lower the photo tray lid.
  10. Extend the paper catch.
  11. Try to print the job one more time.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.
Step three: Choose the photo tray in the print driver settings
  1. Open the document to print.
  2. Click File , and then click Print . The Print window opens.
  3. Click Properties . The Properties window opens.
  4. Click Printing Shortcuts , and then click the shortcut you want to use.
  5. From the Paper source drop down list, click the paper source.
  6. From the Size is drop down list, click the paper size.
  7. From the Type is drop down list, click the paper type.
  8. Click OK , and then click OK again to print the document.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , try the following Workaround.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.
Step four: Service the printer If you have completed all the steps listed above and are still experiencing a problem, service the product.

Sep 08, 2009 | HP Photosmart 8250 InkJet Printer

1 Answer

Dell 3100 CN printer...message on printer reads load tray


Cycle Power on the Printer
  1. Turn the printer off.
  2. Wait 10 seconds.
  3. Turn the printer on.
  4. Determine if the issue still occurs.
Verify There is Paper in the Tray

Verify the Paper Size
Look at the chart below to verify that the paper size meets the 3000cn / 3010cn / 3100cn-series specifications.
941802c.gif

Verify the paper size in the tray matches the size set in the 3000cn / 3010cn / 3100cn-series printer´s operator panel.

To verify the paper size in the tray matches the size set in the printer's operator panel, perform the following steps:
  1. Press the MENU button.
  2. Press the down arrow until Tray Settings appears and press the return%20arrow%203100cn.jpg button.
  3. Press the down arrow until Paper Size appears and press the return%20arrow%203100cn.jpg button.
  4. Press the down arrow until the specific paper tray (Tray 1, Tray 2, or MPF) appears and press the return%20arrow%203100cn.jpg button.
  5. Press the down arrow to select the specific paper size, as shown in Figure 1, and press the return%20arrow%203100cn.jpg button.
  6. Press the MENU button.
43d7cbe.gif

*1 Denotes country-specific factory default values.
*2 Available for the optional 250-sheet cassette only.

Figure 1 - Paper Size Chart





Verify the Paper Type Matches the Type Set in the Printer´s Operator Panel

To verify the paper type matches the type set in the printer's operator panel, perform the following steps:
  1. Press the MENU button.

  2. Press the down arrow until Tray Settings appears and press the return%20arrow%203100cn.jpg button.

  3. Press the down arrow until Paper Type appears and press the return%20arrow%203100cn.jpg button.

  4. Press the down arrow until the specific paper tray (Tray 1, Tray 2, or Multipurpose Feeder) appears and press the return%20arrow%203100cn.jpg button.

  5. Press the down arrow to select the specific paper type, as shown in Table 1, and press the return%20arrow%203100cn.jpg button.

  6. Press the MENU button.
91a7233.jpg
Table 1: Paper Type Chart

All media types that are not Plain 1 should be printed from the MPF only.


Verify the printing preferences on the Dell™ 3000cn / 3010cn / 3100cn / 5100cn-series printer.
To verify the printing preferences is set to print from the correct tray with the correct paper size, perform the following steps:
  1. Click the Start button, go to Settings, and click Printers and Faxes.
    The Printers and Faxes window appears.
  2. Right-click Dell Laser Printer 3000cn / 3010cn / 3100cn / 5100cn-series and click Printing Preferences.
    The Printing Preferences window appears.
  3. Verify the Paper Size drop-down is set to the correct paper size loaded in the specific tray to be printed from..
  4. Click the Paper Tray tab.
  5. Click the Paper Source drop-down menu and select the specific tray to be printed from.
    This sets the size and tray defaults.

Verify the Paper Size From the Printing Application Matches the Designated Printer Tray
To verify the paper size from the printing application matches the designated printer tray, perform the following steps:
  1. Open the application being used to print the document. (Example: Microsoft Word)
  2. Click File and click Print.
  3. Verify the paper size.

Verify the Paper Source From the Printing Application Matches the Designated Printer Tray
  1. Open the application being used to print the document.
  2. Click File and click Print.
  3. Verify the paper source.

Do not replace any printer hardware as this is not a printer hardware issue.

Nov 12, 2008 | Dell 3100cn Laser Printer

1 Answer

Canon MP6oo paper tray empty


Issue: "The selected paper size is not supported by your printer..." appears after selecting the Paper Size in the printer driver.
Solution: Use Fit-to-Page Printing (Windows)

Use Fit-to-Page Printing (Windows) The Fit-to-Page function automatically resizes the image to fit the size of the page being used. Letter size image data, for example, will automatically be printed on 4" x 6" size paper. Paper sizes larger than the printer can handle will be available on the Page Setup of the printer driver but will not print unless the Fit-to-Page function is enabled. Note: The Fit-to-Page Printing function is not available when Borderless Printing is selected.
  1. Access the printing preferences by opening the printer Properties / Preferences:

    For Windows Vista
    • Click / Select 'Start' from the bottom left of the Windows screen, 'Control Panel', 'Hardware and Sound', and then click on 'Printers'. Note: If you are in 'Classic' view, Click 'Printers' directly from the 'Control Panel'.
    • Click your right mouse button on the listing for your printer, and then select 'Preferences' from the menu that appears.
    For Windows XP Home Edition
    • Click / Select 'Start' from the bottom left of the Windows screen, 'Control Panel,' 'Printers and Other Hardware,' and 'Printers and Faxes.'
    • Click your right mouse button on the listing for your printer, and then select 'Preferences' from the menu that appears.

    For Windows XP Professional Edition
    • Click 'Start' from the bottom left of the Windows screen, and 'Printers and Faxes.'
    • Click your right mouse button on the listing for your printer, and then select 'Preferences' from the menu that appears.

    For Windows 2000/Me/98
    • Click / Select 'Start' from the bottom left of the Windows screen, and 'Settings,' then 'Printers.'
    • Click your right mouse button on the listing for your printer, and then select 'Properties' from the menu that appears.

  2. Click the Page Setup tab.

  3. Specify the 'Fit-to-Page Printing' settings.


    auto_resize_(windows)_2.gif

    (1) Select Fit-to-Page Printing.

    (2) Select the size of original document created in application program. Paper sizes larger than the printer can handle will be available.

    (3) Select the actual size of print media.

  4. Click 'OK'.

May 15, 2008 | Canon PIXMA MP600 all-In-One InkJet...

2 Answers

HP LaserJet 9040mfp All-In-One... Problem


You first need to run a configuratin page from the infromation menu on the printer. It will tell you what size and type paper the printer thinks is in tray 2. If that does not match what is actually in the tray (size) then you may have a issue with the paper size switches on the right inside cavity of the paper tray. If the switches, there is a samll pca board behind the black cover with the 3 metal springs. That board is the same for both trays 2 and 3 so you could switch the boards to see if that is the issue. It could also be as simple as the paper tray bar not aligned correctly and the easy way is to switch trays 2 and 3 and see what happens. The type setting which is inputed at the printer if not matching the job will cause the paper to not be drawn unless that type is asked for. Example if someone changed the type to preprinted and you do not ask for preprinted it will never draw from that tray. Hope this helps.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=e
n&cc=us&objectID=bpl12037


http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en
&cc=us&objectID=bpl10241&prodTypeId=18972&prodSeriesId=1845551

If tray 2 & 3 have same size/type, will pull paper from 3 until empty. Make sure that the tray selection (or paper type) in the printer driver or software application is set correctly. (The printer driver and software application settings override the printer control panel settings.)

Jan 09, 2008 | HP LaserJet 9040mfp All-In-One Printer

2 Answers

Not printing


there is paper jam or there is the dust in some sensor

Sep 12, 2007 | Epson AcuLaser C900 Printer

Not finding what you are looking for?
Xerox WorkCentre M20i All-In-One Laser Printer Logo

54 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Office Equipment & Supplies Experts

Whit
Whit

Level 1 Expert

185 Answers

Philip Hughes

Level 2 Expert

68 Answers

CheckitRight
CheckitRight

Level 3 Expert

1362 Answers

Are you a Xerox Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...