Question about Xerox WorkCentre M20i All-In-One Laser Printer
Panel disply will not go to bottom 8.5 x 14 tray. As a result, I cannot print from that tray. When I switch trays, the problem stays with the slot not the tray.
First thing to try is to unplug the machine, Get another person and life the top of the machine off of the tray two module, set the machine aside.
Inspect the connector inside of tray 2. See if it is broken or not.
Then replace the machine on top of tray two carefully and then turn the machine back on to see if that resolved the issue.
IF that did not work, then, on back of the machine you will see a six inch by 6 inch access door with a couple of plastic tabs holding it on. Unplug the machine again, remove that door and remove the memory sticks from the main board, With the memory removed, turn the machine back on and let it come to ready. Power the machine back off, and reinstall the memory sticks, put the door back on and power the machine back up.
You have just removed corruption from the software.
If either of those things do not resolve the issue, then the most likely cause is a failed main processor board in the machine,
Posted on Jul 25, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
Selecting which tray is used for printing
You can select how the printer pulls paper from the trays.
Understanding tray order
When the printer receives a print job, it selects the tray by trying to match the requested paper
type and size with what has been loaded in the trays. Using an "autoselect" process, it searches
all available trays for the paper that satisfies the request, starting with the bottom tray and ending
with the top tray (tray 1). The printer begins printing the job as soon as it finds the proper type/
Note The "autoselect" process occurs only if no specific tray is requested for the job. If a specific tray
is requested, the job prints from the requested tray.
If paper is loaded in tray 1 and tray 1 is set TRAY 1 TYPE=ANY and TRAY 1 SIZE=ANY on the
Paper Handling menu, the printer will always pull paper from tray 1 first. See "Customizing
tray 1 operation" on page 47 for more information.
If the search fails, a message appears on the printer control panel display requesting that
you load the correct paper type/size. You can load that paper type/size, or you can override
the request by selecting a different type/size at the printer control panel.
If a tray runs out of paper during a print job, the printer automatically switches to any tray that
contains the same paper type/size.
The autoselect process changes somewhat if you customize tray 1 operation (as explained in
"Customizing tray 1 operation" on page 47) or set tray 1 for manual feed (as explained in
"Manually feeding paper from tray 1" on page 49). See if this works. Good luck !
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