Question about Panasonic Phones

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Panasonic KX-TG5673PK 5.8ghz phones.This post is regarding the answering machine "ANNOUNCEMENT FROM HELL"! I am totally unable to erase a previously recorded announcement. Even if I turn the base unit to "answer off" and I follow the procedure to erase the announcement, when the phone rings, the old original "ANNOUNCEMENT FROM HELL" comes on and answers the call. And this even though I have turned off the "answer on" light. If I have "answer on" the default machine message simutaneously plays TOGETHER with "the announcement from Hell". If I record my own announcement then that plays simultaneously with the old announcementas well. I think I have tried everything including disconnecting from electric power from wall and batteries for a full day but ALL TO NO AVAIL!! HOW DO I DELETE THIS ORIGINAL ANNOUNCEMENT?? HELP ME PLEASE SOMEONE. THANKS IN ADVANCE FOR ANY SUGGESTIONS OR ADVICE.

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  • alphatx Jul 25, 2008

    A PREVIOUSLY RECORDED ANNOUNCEMENT WHICH WILL NOT ERASE NO MATTER WHAT I HAVE TRIED. PLEASE SEE MY ORIGINAL MESSAGE. EVEN WHEN THE DEVICE IS SET TO ANSWER OFF IT STILL ANSWERS WITH THIS OLD MESSAGE AFTER 2 OR 3 RINGS.
    A PERSONAL RESPONSE RATHER THAN AN AUTOMATED ONE WOULD BE APPRECIATED, AS I HAVE PAID MY FEE.

  • alphatx Jul 25, 2008

    IF I WANTED TO GO TO PANASONIC FOR REPAIR I DON'T HAVE TO PAY YOU PEOPLE TO TELL ME THIS. OF COURSE I HAVE THE ORIGINAL MANUAL, AND FOLLOWED THE STEPS TO ERASE THE MESSAGE AND IT DID NOT WORK. MY BRIGHT FRIENDS....IF IT DID WHY WOULD I BE PAYING FOR A SOLUTION FROM YOU AND YOUR FELLOW EXPERTS??

  • alphatx Jul 25, 2008

    THE MESSAGE THAT WON'T ERASE IS INSIDE THE ANSWERING MACHINE RECORDED BY MY WIFE.
    I AM NOT AN IDIOT.
    UNPLUGING THE WALL UNIT STOPS THE UNERASEABLE ANNOUNCEMENT, AS WELL AS ALL OTHER FUNCTIONS OF THIS PANASONIC UNIT. THE PROBLEM IS IN THE PANASONIC UNIT. IT HAS NOTHING TO DO WITH MY LANDLINE PROVIDER. I DO NOT USE THEIR ANSWERING SERVICE.
    HOW CAN I DO A FACTORY RESET????

  • alphatx Jul 25, 2008

    GOLDFLAK,
    I DID THAT BUT YOU DON'T SEEM TO UNDESTAND THIS WAS RECORDED AS AN ANSERING MACHINE ANNOUNCEMENT, NOT A MESSAGE. IN ANY EVENT I TRIED DELETING ALL MESSAGES AND RECORDING OVER OLD ANNOUNCEMENT. NOTHING WORKED (PLEASE SEE AND READ MY ORIGINAL POST HERE).
    HOW DO I DO A FACTORY RESET ON THIS UNIT???

  • alphatx Jul 25, 2008

    HOW CAN I DO A FACTORY RESET?

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7 Answers

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After reviewing the user guide and other info at Panasonic's support site, there is no factory reset on this unit. The problem seems to be a malfunction or failure of the digital recorder for the greeting, a hardware problem. There is no simple fix for this. You will have to use your warranty service and have Panasonic or another service facilty fix the problem with your phone.

Posted on Jul 25, 2008

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I've read the user manual and documentation of this phone model and it seems that there is no parts that you can replace with regard to the problem. Since you said you did the reset and cleared all the old recordings but the old voice is still bugging you, it would be better if you contact the vendor or the manufacturer and ask for replacement if your device is still under warranty..

Posted on Jul 25, 2008

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Panasonic says unplug the power adapter of the unit for at least 30 minutes and that will reset your settings back to factory defaults.

good luck

Posted on Jul 25, 2008

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I think is will be better for you to format the phone because it seems that this is a virus, so better back up all your file and clean your phoen by formatting it..

Hope that helps...........

Posted on Jul 25, 2008

  • Mark Gil
    Mark Gil Jul 25, 2008

    Try to backup all your records and contacts from that phone and do a reset on it...

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Check that you are using your local answering machine on phone, and not a message recorded in phone provider company service. For example if you are using AT&T check that you are not using the message recorded on At&t, in tht case you need to set up service by phone.

Posted on Jul 25, 2008

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Better go Panasonic website and get the manual for ur phone.......In the manual the tell clearly tell how to erase the previously recorded announcement.

Posted on Jul 25, 2008

  • khader ibrahim Jul 25, 2008

    reset everything in ur phone and then try it.................clear all ur announcement and then try it..............

  • khader ibrahim Jul 25, 2008

    Flash memory is corrupted...

    Messages are stored in flash memory so they're unaffected by power failure or interruptions.

    Better go to the service center and they will whether they can replace the flash memory or not.............


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  • 1,894 Answers

Answering from hell?? is that the message stored ??

this seems like a corrupted phone software

Posted on Jul 25, 2008

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