Question about HP Photosmart C6180 All-In-One InkJet Printer

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HP C6180 AIO Scanner Failure

I'm getting a "Scanner Failure" notice on the top screen then underneath that it says "Unable to Scan, Fax or Copy". It's not used often, so it should not be having any issues... What would you suggest?

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  • Anonymous Sep 11, 2008

    Fix did not work "Scanner Failure" still will not let me scan, copy or fax

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  • 106 Answers

Hi,

The "Scanner Failure" usually refers to the hardware of the printer. try to do a reset.


Performing a semi-full reset of the All-in-One

  1. Use the On button to turn on the product.
  2. Remove the power cord from the product.
  3. Press and hold the # and 6 buttons.
  4. While holding the buttons down, connect the power cord to the product.
  5. Continue to hold the buttons down until the color graphics display becomes blank, then release the buttons.
  6. Use the On button to turn on the product. The reset information appears on the color graphics display.
If the issue still not resolve, please call HP 1-800-474-6836. Also check the warranty status of your printer.
thank you so much.
adonscott

Posted on Jul 26, 2008

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Check the following steps:


Connect the printer directly to the wall outlet and


1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 2-4 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.



1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold # and 6 while plugging in the power cord



Try to check the result.


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