Question about Polycom SoundPoint IP 501 IP Phone

2 Answers

Dead Polycom 501

I have a Polycom 501 IP phone that has recently died. It does not power up when connected to a PoE power source, or when using the Polycom power cable. The display does nothing, and it does now show up on my LAN.
Any suggestions?
Thanks,
Ken C.

Posted by on

  • Ken4 Jul 28, 2008

    Thanks but both the PoE cable, and the Polycom power adapter cable have special tabs on the RJ45 to keep that from happening.
    Besides, it failed when there was no change in the cabling.
    Ken C.


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Are you sure you the AC adapter didn't get changed? Still a 12V? Assuming you checked all the cables to make sure they're securely fastened and your receiving power, sounds like your phone bit the dust for whatever reason

Posted on Nov 27, 2012

  • Melinda Nov 27, 2012

    Are you sure you the AC adapter didn't get changed? Still a 12V? Assuming you checked all the cables to make sure they're securely fastened and your receiving power, sounds like your phone bit the dust for whatever reason

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U have the cable plugged in backwards
check it

Posted on Jul 26, 2008

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