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I have Vontage, is there a problem with faxing through VOIP. I seem to have alot of problems with faxing anything?

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  • Anonymous Feb 22, 2009

    Is there a work aroung to be able to use a fax machine with Vontage without paying for their so called fax line?

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I fixed it.

Posted on Jul 26, 2008

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How do I access system settings to change the baud rate and turn off ECM.Thanks in advance.


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Fax machine does not receive FAX


The problem is that the codecs used by VoIP IADs are designed to compress voice, not the analog signals sent and received by modems.
In a VoIP Internet world, voice is first converted into packets and then they are sent over the connections that make up our our vast Internet. They may take slightly different times to arrive at their destination. In doing so some packets may be discarded, but the end result is that the receiving VoIP device has enough packets to make a clear and understandable conversation.
We suggest these settings on a fax machine for faxing over VoIP; slowing the transmission rate down and allowing the machine to continue receiving the transmission even though a few bits of data were lost, then faxing over VoIP can become more consistent. Our suggestions in many cases can resolve issues that prevent faxing over a VoIP connection, but not in all cases. If after trying and making all the VoIP fax changes we suggest you still cannot fax over your connection then try a Internet Fax service.

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My problem is that I have just purchased Vonage as a VOIP phone line. I have a HP LaserJet 3055 printer/fax and I am trying to send faxes but it does not work. I was instructed to lower the baud rate,...


Configuring the V.34 setting to Disable (Enable is the default setting) to lower the speed.


Voice over IP (VoIP) services provide normal telephone service, including long distance service through a broadband Internet connection. These services use packets to break up the voice signal on a telephone line and transmit it digitally to the receiver, where the packets are reassembled. The VoIP services are often not compatible with fax machines.

If you continue to have problems faxing, contact your VoIP provider. Because the installation process varies, the VoIP service provider will have to assist in installing the all-in-one fax component.

Although a fax might work on a VoIP network, it can fail when the following events occur:

• Internet traffic becomes heavy and packets are lost.

• Latency (the time it takes for a packet to travel from its point of origin to its point of destination) becomes excessive.

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Using on voip


If your VOIP adapter has only one service line (VOIP PIN configured) then you have to remove the phone line and connect the FAX line. Now if you have the two service lines (in the both port separate VOIP PIN should be configured) - then you may connect this FAX to the other port. Both (Phone as well ad FAX) will work simultaneously. (Remember - two seperate PINS are required if you attach phone as well as FAX line in same adapter). After attaching the FAX - every think is normal like normal FAX line. Generally you don't have to dial pre country code like 011 or 00 or +, just dial the number starting from Country code.

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Comm error on a VOIP line


Fax cannot send on a VOIP line unless the VOIP line has T.38 fax protocol service.

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How would fax run on VOIP? what requirment it needs?


typically faxing doesn't work on VOIP. i tried many times and sometimes it would go through although it said it didn't. other times it didn't work at all. VOIP has a limited bandwidth and the fax needs to send more info over the line than VOIP makes room for.

to have the best luck, stop all downloads and other network traffic while attempting to fax, so that there are no other programs or devices using the internet. the fax will have its best chance of working that way, although it probably still won't

here are some very good tips as well:
http://chris.pirillo.com/how-to-fax-over-voip-on-the-internet/

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In Order to use a Fax functionality of the router you need to connect the small RJ11 cable for telephones on the printer port. These printers do not suppoer VOIP Fax. To use VOIP as fax you can purchase a online VOIP subscription where you can scan and fax the documents.

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Dell 1600n only receives 1 page of fax.


turn off ECM (error correction).
then if problem persists, slow down the fax speed to 9600 bps.
this problem always occurs with a digital or VOIP line.

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Unfortunately Voip communication protocols are usually not fax friendly. I was able to send fax from older fax machine (when the only plugged in to the router was my Viop box. But new Canon Faxes are using some new communication, that seems to be even more difficult to fax over Voip. It also depends what kind of set up is on reciever end. Try to find out what kind of protocol are you using (ask you provider) and if there is any option in using different protocl, that may be able to transmit fax signal.

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the 5610 will send & recive with comcast try to do the test from the unit itself. Try to send a test fax to HP 1-888-473-2963 it will send you a return fax

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