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Posted on Jan 02, 2017
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Voice over IP (VoIP) services provide normal telephone service, including long distance service through a broadband Internet connection. These services use packets to break up the voice signal on a telephone line and transmit it digitally to the receiver, where the packets are reassembled. The VoIP services are often not compatible with fax machines.
If you continue to have problems faxing, contact your VoIP provider. Because the installation process varies, the VoIP service provider will have to assist in installing the all-in-one fax component.
Although a fax might work on a VoIP network, it can fail when the following events occur:
• Internet traffic becomes heavy and packets are lost.
• Latency (the time it takes for a packet to travel from its point of origin to its point of destination) becomes excessive.
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