I am receiving an error message on the printer stating replace dimm 1 or error mem test failed replace dimm 1.
What I have done twice now is pulled out the board and reseated the 32MB flash firmware smartcard on the board - re-seated the board back into the printer and turned the power back on and it registers the printer again and recognizes the system memory.
This has happened twice in the last 4 weeks. Which the above process has fixed it temporarily. My understanding is that the Q7725-60001 piece that I am re-seating is the 32MB firmware portion of the printer - Would this issue be caused by a faulty or bad firmware chip?
Looking forward to a response and thank you in advance!
An update on my posting of Aug 31 ... I've installed a SODIMM (HP Part No. QJ7723A, or the Kingston Equivalent), and the printer is working again - the fault message no longer appears, the initialization sequence completes, and the printer becomes ready.
So, not a solution in that I've not worked out why the problem occurs, or how to fix it, but a solution in that for a modest outlay, the printer is back to full operation (and hopefully, able to process more complex pages/jobs, since it now has the maximum complement of memory available).
Not a solution, but the same problem here. Re-seating the board has not solved it. When this error condition exists it seems to be impossible to reach the cold reset or NVRAM initialization options.
HP online support has given up and told me to take the printer to a
service centre, which will involve air-freighting it, or taking a long
drive and sea crossing.
The DIMM failure message would seem to point to the optional SODIMM socket, not the Flash card with fonts. My 3800 has never had a SODIMM installed but, for some reason, it seems to have decided that it should look for the DIMM. I'm considering trying to buy the appropriate SODIMM and plugging it in to see if that keeps the printer happy.
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This means the memory test process failed due to a bad module. DIMM ( Dual In-line Memory Module ) is the memory of your printer. It is really similar to computer RAM (memory).
If the printer is under warranty I would contact the manufacturer for a repair/replacement. If it is not, I would still contact them and get further information on what DIMM you would need to purchase to replace the bad one.
Hope this helps!
Mem test failure replace Dimm 0 or Mem test failure replace Dimm 1
If either of the are the messages displayed, the problem lies with the mother board (formatter).
DIMM 0 = On Board Memory - cannot be changed.
DIMM 1 = Add On Ram - Can be Changed
Make Sure the printer firmware is up to date FIRMWARE
Most Likely the formatter board would require replacing.
Dimm 0 is the memory that is onboard the Format board, you can't just replace it like a memory upgrade where you would add another dimm. You would have to replace the whole format board, part number Q7848-61006. cost all depends on how much you shop around.
Hi Iwill be glad to assist you: Description
There is a problem with the printer memory. The
dual inline memory module (DIMM) that caused the error will not be used. Values
of X and Y are as follows:
X = DIMM type
0 = read-only memory (ROM)
1 = random-access memory (RAM)
Y = device location
0 = internal memory (ROM or RAM)
1 to 4 = DIMM slots 1, 2, 3, or 4
ZZ = error number
0 = unsupported memory
1 = unrecognized memory
2 = unsupported memory size
3 = failed RAM test
4 = exceeded maximum RAM size
6= invalid DIMM speed
Press Cancel Job to continue.
If the problem persists, turn the printer power off
and then turn the printer power on.
It might be necessary to replace the specified
DIMM. Turn the printer power off, and then replace the DIMM that caused the
1. Turn the printer off and then on.
2. Try printing a job from a different
program. If the job prints, try printing a
different file from the original program.
If the message appears only with a
certain program or print job, contact
the software vendor for assistance.
3. If the message persists with different
programs and print jobs, disconnect all
of the printer cables that connect to
the network or the computer.
4. Turn the printer off.
5. Remove all memory DIMMs or thirdparty
DIMMs from the printer. (Do not
remove the firmware DIMM in the
lower slot J1).
6. Remove the printer EIO card.
7. Turn the printer on.
8. If the error does not persist, install
each DIMM and EIO device one at a
time. Turn the printer off and then on
again after installing each device.
9. Replace DIMMs and EIO devices as
10. Reconnect all of the printer cables.
11. If the error persists, replace the
12. Replace the formatter and calibrate