The black plastic roller sheet that is attached to the door when you open the toner door has developed a crease in it and it pops every time something is printed. Can this roller be replaced by me. What can be done?
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Are the lines white (no toner is printing on that area) or black (too much toner is printed on that area)? In the first case, you might have dirt on the developing unit, the best bet is to replace the developer and before cleaning the developing unit. If the second case is you case, you might have a broken drum (scratches on the green drum that you'll see while the right door is open) or the charging unit might be dirty; in these two cases, you should replace the drum unit. The same black lines appears if the fusing roller is scratched, in this case you should replace it. Just drop us an email at email@example.com and we'll assist you further.
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If the white line only appears on a signle color (black) then it has to be either the image unit, laser, or developer. You can try cleaning the top of the laser using the arm located in the front door, because toner ofter spills onto the laser window causing white streaks. However, Judging by your desription the part you are referring to is the developer. You can attempt to clean it if you can reach it or replace it. The assembly is part# 802K60191 and you must also purchase the devloper charge (black) part# 604K22550. This isn't a very easy fix, so if you are not very technical you may want to bring it to a copier technician. If you wish to fix it yourself and order from ItemIncOnline.com they will send you instructions with it. If you are still confused call 1-800-367-4836 (free tech advice, specialize in this machine) Hope this helps. - Steven
It is either the toner cartridge or the fuser. Put paper in the manual feed tray. Print the Configuration Pages. When the sheet is half way fed into the printer, open the top cover. Remove the toner and look at the sheet of paper. If you see the black streak, the toner is bad. If the sheet looks good, the fuser is bad. Probably a bad roller, which you can see looking at the fuser.
Sounds like the plastic strip inside the new toner has not been removed..or ..It could be the charge transfer roller is not seated properly. When you remove the toner look inside and when you open and close the top door the charge transfer roller moves up and down....make sure its properly seated or it will cause the problem you describe. It could have been bumped when you put the new toner in. Hope this helps
Check your old toner bottle and make sure the plastic "cap" is still in the bottle. These machines have an occaisional problem with the caps coming off (not the black screw off cap but the semi clear cap under the black screw off cap) and staying inside the black plastic "cup" that you insert the toner into. If the cap is missing it may be stuck inside this cup. If the cap is still in your old cartridge then try opening/closing the front door and letting the machine cycle to see if the toner light goes out. May have to do this several times. Had one customer just yesrday have to do this to clear the toner light after adding toner.
If you are using a generic brand of toner, this could be the problem, and if so, your developer is shot, and the drum unit will need a thorough service. Otherwise, it is very likely that the Drum (PCU) needs replacing, or fuser is failing. Whatever the cause, it requires a technician.
First off, this is a comment from a random person who may or may not know ALOT about these printers and toner/printer design in general. All toners are not designed to the same specification. Toner is a combination of plastic "pigment" and iron like shavings to make it magentically attracted to the electrical charges within the unit. Different toners conform to different grades and mainly size of the particles within the blend. The manufacturer doesnt only recommend that you use their toner to make them money, yes of course it makes money, but its because when the unit is designed it is designed to use a certain grade of toner, trust me if you put the non-branded toner vs the branded toner under a microscope you would see quite a difference. Often the non-branded toner is much larger in particle size (obviousely because its cheaper to make at this spec). This causes a variety of issues from excess toner not being cleaned off of developer rollers, IDT rollers, or clogging of toner dispenser tubes in the unit and the micro filters contained at the toner dispenser assy and developer assys. Also as for the issue not changing when switching to dell branded toner - the dispenser tubes within this unit contain up to 500-1000 pages worth of toner, making no change in toner you make immediately visible. Also depending on the damage caused by the previous toner, it may not be able to be fixed until all the components in between the toner and final delivery (drum cart) are replaced. In this case more than likely the toner dispenser assy, all developer assy's, and drum cartridge need to be replaced, and than be sure to stick with factory branded toner :)