Question about Rinnai RHFE-1004FA 38,400 BTU Energy Saver Ductless Heater - LP Gas

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Rinnai RHFE 551 FA-P

This unit has been in an apartment for about 11 years and worked flawlessly until recently. It began failing to ignite but could be manually started for a time. Then that failed. Local technician finally concluded "motherboard" was defective and advised that repair parts are no longer available for that unit. Have just replaced the heater but would like to repair old unit for use elsewhere if parts are available. Please advise. LB

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Code 11 come out from the led. The heater rinnai 556FTR doesnt work at all. Code no 11 is blinking. Thank you


A couple of things can cause a Code 11(Ignition Failure): The gas line at the heater is not turned On or not turned on all the way. Also an obstruction in the Direct Vent Termination.

According to the Owner's Manual:
If the appliance fails to ignite, the appliance will attempt ignition after 1 hour. The "Ignition Failure" fault code, 11, will appear during that hour and disappears after a successful ignition. If ignition fails again, then the fault code will remain and another attempt to ignite will occur in 1 hour. The fault code is not stored in the fault code history.

If the flame is extinguished during forced combustion then the appliance will attempt ignition after 1 hour. The "Ignition Failure" fault code, 11, will appear during that hour and disappears after a successful ignition. Forced combustion takes place for about 15 seconds after ignition. After this time, the temperature control logic controls the combustion.

If the flame is extinguished (burner combustion failure) while the temperature control logic is operating the appliance, then the appliance will immediately attempt ignition. No fault code will appear.

If the problem was not either of the 2 listed above, the electronics may need to be reset. You can do this by turning the Master ON/OFF Switch to OFF and unplug the cord from the wall outlet. Leave the unit unplugged for 15 minutes, then plug it back in and turn the Master ON/OFF Switch to ON. The electronics should revert back to the original factory settings. From there you can set them as you like. If the reset attempt fails, a service call by an authorized service technician is the next step.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.

May 31, 2011 | Rinnai RHFE-556WTA Direct Vent Heater NG...

1 Answer

# 11 appears when it trys to start...... not heating


Code # 11 indicates an Ignition Failure. According to the Owners Manual you should do the following: Check that gas is turned ON. Check that the vent termination is not blocked. Refer to the Restart Function explanation.

RESTART FUNCTION:

If the appliance fails to ignite, the appliance will attempt ignition after 1 hour. The "Ignition Failure" fault code, 11, will appear during that hour and disappears after a successful ignition. If ignition fails again, then the fault code will remain and another attempt to ignite will occur in 1 hour. The fault code is not stored in the fault code history.

If the flame is extinguished during forced combustion then the appliance will attempt ignition after 1 hour. The "Ignition Failure" fault code, # 11 will appear during that hour and disappears after a successful ignition. Forced combustion takes place for about 15 seconds after ignition. After this time, the temperature control logic controls the combustion.

If the flame is extinguished (burner combustion failure) while the temperature control logic is operating the appliance, then the appliance will immediately attempt ignition. No fault code will appear.

In this problem repeats itself, contact you local Rinnai Authorized dealer/serviceman.

Hope this helps you to troubleshoot and solve the problem.

Mar 31, 2011 | Rinnai RHFE-556WTA Direct Vent Heater NG...

1 Answer

Rinnai 1004 F Error Code 11


Code 11 is that the unit is trying to light but does not sense a flame after 5 seconds. Usually means you have run out of gas if you are bottled gas. Check your bottles are turned on if you are on LPG, you might need to change over manually. Have you anything else on gas?

Jul 01, 2010 | Rinnai RHFE-1004FA 38,400 BTU Energy Saver...

1 Answer

I have a rinnai heater 1004F. Since I began using it last month my electric usage is up llKWH per day. I have it set for 60 degrees as I'm using it to take some of the load off my infloor heating system....


The question is, what was you Kw usage same time last year and is the weather warmer or colder than last year? Put an Amp meter on the black wire going to the control board and start the heater. Then check the rating plate on the side of the unit to see if it is within rating.

Mar 08, 2010 | Rinnai RHFE-1004FA 38,400 BTU Energy Saver...

1 Answer

RHFE-551A heater goes into lockout when starting from cold.


There are very few parts available for this unit. If all you have to do is wait for the unit to cool down and recycle the on/off button to start the heater, it may be one of the coils that open up the gas valve. To test if this is it, once the unit fails to start get your multimeter out and unplug the three coils on the gas valve and measure the Ohms across the tabs on the coils. You should get a reading between 1400 and 1700 across. If you get nothing, it is bad. The next thing to do is to remove the slide thermostat and clean it out using a Q-tip and some alcohol or one of those alcohol hand wipes. Lastly, inspect the unit for any bad connections and re-tighten the ground wires.

Dec 20, 2009 | Rinnai RHFE-556WTA Direct Vent Heater NG...

2 Answers

I have a trouble code 11 on my Rinnai model 2532 water heater which indicates no ignition. I checked for gas supply by turning the furnace on which is approx. 1 ft. away, it works. The water heater is...


11 is a ignition failure code. Could be alot of things, I suggest calling a tech who has repaired these before. Pull the front cover off and have a helper turn on a hot water faucet. Look thru the viewing window to see if the unit is firing then going out. If not, clean out the water filter on the inlet side of the plumbing. You will need to turn off the water supply prior to cleaning it. If the unit fires but shuts off seconds after ignition, you may have a dirty or bad sensor. Call a proffessional at this point. Sorry

Oct 18, 2009 | Rinnai RHFE-1004FA 38,400 BTU Energy Saver...

2 Answers

Rennai 551 FA-P Never fully shuts off


Hebert,

Is there a chance there is a draft around the room temp probe? It is down low on the right side of the heater. If there is a draft the room sensor is fooled and keeps running the unit. You should be able to prove the room sensor by putting your hand over it after the stove has been running for a while. This should shut the stove down. If not there is a problem with the room sensor.

Tom Hawkins
hawkins111@gci.net

Jan 25, 2009 | Rinnai RHFE-1004FA 38,400 BTU Energy Saver...

2 Answers

556-P Error code 53


I would recommend you read this, hope it helps:

Rinnai Recalls Wall Furnaces Due to Carbon Monoxide Hazard
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Posted by saltcedar (My Page) on Thu, Feb 21, 08 at 19:28 NEWS from CPSC
U.S. Consumer Product Safety Commission
Office of Information and Public Affairs
Washington, DC 20207 FOR IMMEDIATE RELEASE
February 21, 2008
Release #08-199
Firm's Recall Hotline: (866) 746 8344
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908
Rinnai Recalls Wall Furnaces Due to Carbon Monoxide Hazard
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in
cooperation with the firm named below, today announced a voluntary
recall of the following consumer product. Consumers should stop using
recalled products immediately unless otherwise instructed.
Name of Product: Direct-Vent Wall Furnaces, Models RHFE 431 and RHFE 556
Units: About 52,000
Manufacturer: Rinnai America Corp., of Peachtree City, Ga.
Hazard: A gasket in the unit can fail, posing a risk of poisonous carbon
monoxide gas leaking into the home.
Incidents/Injuries: Rinnai has received 11 reports of carbon monoxide
leaking from the furnace. No injuries have been reported.
Description: The recall involves Rinnai EnergySaver Direct-Vent Wall
Furnaces, Models RHFE 431 and RHFE 556. They are either natural gas or
LP gas (propane) fueled. The following model numbers are included in the
recall:
Model RHFE-431: FAIII-N, FAIII-P, WTA-N, WTA-P, WTA-72B-N, WTA-76B-N

Model RHFE-556: FAIII-N, FAIII-P, WTA-N, WTA-P
The model number is printed on the top of the rating plate located on
the right side of the unit. The recall includes only those units
manufactured from February 2000 through December 2007. The manufacturing
date code is the first four digits of the serial number, written as YY
MM, and is located at the bottom of the rating plate.
Sold through: Wholesale distributors nationwide to contractors and
dealers from February 2000 through December 2007 for between $1,600 and
$1,900.
Manufactured in: Japan
Remedy: Consumers should stop using the furnace immediately and contact
the firm to arrange for the installation of a free repair kit.
Consumer Contact: For additional information, contact Rinnai toll-free
at (866) 746-8344 anytime, or visit the firm's Web site at
www.wallfurnacerecall.com
To see this recall on CPSC's web site, including pictures of the
recalled products, please go to:
http://www.cpsc.gov/cpscpub/prerel/prhtml08/08199.html
The U.S. Consumer Product Safety Commission is charged with protecting
the public from unreasonable risks of serious injury or death from more
than 15,000 types of consumer products under the agency's jurisdiction.
Deaths, injuries and property damage from consumer product incidents
cost the nation more than $800 billion annually. The CPSC is committed
to protecting consumers and families from products that pose a fire,
electrical, chemical, or mechanical hazard. The CPSC's work to ensure
the safety of consumer products - such as toys, cribs, power tools,
cigarette lighters, and household chemicals - contributed significantly
to the decline in the rate of deaths and injuries associated with
consumer products over the past 30 years.
To report a dangerous product or a product-related injury, call CPSC's
hotline at (800) 638-2772 or CPSC's teletypewriter at (800) 638-8270, or
visit CPSC's web site at www.cpsc.gov/talk.html. To join a CPSC email
subscription list, please go to https://www.cpsc.gov/cpsclist.aspx.
Consumers can obtain this release and recall information at CPSC's Web
site at www.cpsc.gov.

Mar 10, 2008 | Rinnai EnergySaver 556 Air Conditioner

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