Question about HP DeskJet 3940 InkJet Photo Printer

4 Answers

HP Deskjet 3940 (Paper Jam)

The paper is stuck inside and even if i push the power button it won't come out. How can i take the paper out of it??.

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  • 3 more comments 
  • cschoen Aug 06, 2008

    I removed the paper , but the on light keep's flashing. Please Help. I need to print. Thank You

  • Anonymous Aug 08, 2008

    paper jam & carriage stalled

  • schaafk Dec 07, 2008

    My printer says there is a paper jam but I pulled the paper out and it was fully intact and now it won't print. What can I do?

  • Anonymous Dec 22, 2008

    ma printer wont print...says paper jam even though there is no paper in it....pls help
    P.S it fell down once ...do u think something's lose???

  • tmurphy68 Dec 23, 2008

    I have the same problem, my wife pulled the paper out while printing. I would like to know how to reset the printer for the paper jam problem.

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I have a HP Deskjet 3940 printer. And similarly to this problem here I had a paper jam that would not clear, despite removing all the paper that was stuck in it, and following all 4 steps stated on the HP website. Such as taking the back cover off and blowing dust away and turning it off and on, etc.

None of these steps worked for me and consequently I couldnt get any new jobs to print - kept saying 'paper jam'. I was about to head down the shop to buy a new printer when i tried one last thing, which HAS fixed the problem!

I put in a large stack of paper onto the feeder. and then pushed it forcefully in and out repeatedly. To my amazement this has solved the paper jam. As a very last resort, might be worth trying this?

Posted on Oct 29, 2009

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I had the same problem and fixed using this steps:

1- Remove the paper and blow into the paper path for take our any paper or dirty residue.
2- Disconnect the Printer from the plug.
3- Restart the computer, before the screen turn on again put the paper back in a good organized stack.
4- Connect the Printer.

The Printer is suposed to print your qued documents, If the printer take two papers at the same time, take out the paper organize it again and repeat the first 4 steps.

Posted on Jul 11, 2011

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Restart your pc or laptop

Posted on Feb 14, 2011

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You can open the printer and remove all paper in the paper path, make sure no residual paper is inside

Posted on Jul 25, 2008

  • app_3rp12957
    app_3rp12957 Mar 27, 2012

    I ended up trying everything including removing the cartridges and wiping them with facial tissue, opening the back and dusting the components, sliding the cartridge holder side to side, vigorously shaking the printer, force feeding a huge stack of papers through the printer with the back disconnected, but the last thing I tried (and I think the thing that worked) was resetting my computer with the printer off and unattached, and then removing the printer from the 'Printers' in the control panel, and then essentially reinstalling the drivers to the printer. I would recommend trying this before anything else because it is relatively fast, and you don't mess up any paper or facial tissue in the process (although shaking the printer is a fine workout :) )

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1 Answer

Paper Jam


Hi Matt,
Here's how to:-
  • First turn the printer off and on.This is known to automatically clear paper jams by pushing the stuck paper out.
  • Remove all the papers from the feed trays.
  • Remove the cover from the housing of the printer to gain access into the inside of the printer.
  • Check for the jammed paper inside and gently pull it out.
  • Press on the flashing paper jam button to make the clearing easy.
  • If this doesn't clear the jam,unplug the printer from power and try removing the stuck papers firmly.
  • Plug the printer back and try printing now.
Check out these video tutorials for more on the same.
Hope this helps.Thanks!

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Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

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1 Answer

Paper jam


The way you describe your error, it seems that there is still some residual paper stuck inside the printer that may cause subsequent paper to be mis-aligned.

Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

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Tried to print and it says remove paper jam and press start, tried that several times, put more paper in, powered off and it stil says paper jam...opened it up and no paper i can see thats jammed..


Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

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Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

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Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

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Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

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Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

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Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

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Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

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