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One of the laptops we are using on the wireless modem/router is not detecting the modem even though it has been installed as instructions, whilst the second laptop that we installed the adapter onto is picking it up fine. help please.

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Let me make sure I understand the issue. You have a wireless adapter that works on one laptop but not the other? If so, blow out the card slot on the defective one with compressed air. Make sure it's firmly in place while the machine is off. So when it's clean and firmly in place, now turn it on. It should recognize and come right up.

If not, you may have to reinstall the device. I mean the actual slot. remove the wireless card, Right click on my computer and hit properties. Hardware tab, then device manager. Find the PCI slot in the list and delete it. reboot the laptop and it will automatically reinstall the slot. after it says your new device has been installed and is ready to use, put the wireless card in and it should work.

Posted on Jul 25, 2008

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