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The finisher unit is not correctly docked. User intervention is required to close the finisher. Printing has stopped.

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Slide back and re-dock the finisher unit. Make sure that the finisher unit and the printer are parallel to one another. Depending on your model printer the finisher probably has two metal rods that drive into the printer and have to make a connection for it to print. Make sure that both the contacts and the holes are unobstructed.

Posted on Aug 01, 2008

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How can I fix the issue when my printer says "User intervention required?"


I'd guess you have a paper jam, maybe even tiny piece.
Check error message on printer's panel. try turn off for 10min.
turn back on. Users manual on software install CD may help understand message.

Mar 08, 2015 | HP Printers & Copiers

1 Answer

How do I reload staples into my Xerox WorkCentre 7530?


You did not indicate finisher? Xerox MFPs' come with the most finishing options of any manufacturer.... I included instructions for all of them below. Enjoy!
Solution : Load Staples in the Professional Finisher With Booklet Maker The stapler in the booklet maker uses two Staple Cartridges labeled R2 and R3. Booklet stapling requires that both Staple Cartridges be free of jammed staples.
WARNING: Do not perform this procedure when the printer is copying or printing.
  1. Make sure the printer has stopped copying or printing.
  2. Open the Finisher Front Door.

    wc7556-fin-pro-fnt-door-open.jpg
  3. Squeeze the orange R2 and R3 levers together and pull the Staple Cartridge unit out of the Finisher until it stops.

    NOTE: The Staple Cartridge unit does not detach from the Finisher.

    wc7556-fin-pro-r2-r3.jpg
  4. Grasp the orange tabs on both sides of the Staple Cartridge and lift the cartridge out of the Staple Cartridge Unit.

    wc7556-fin-pro-book-stpl-cart-remove.jpg
  5. Push the new cartridge into the Staple Cartridge Unit.

    wc7556-fin-pro-book-stpl-cart-replace.jpg
  6. If no jammed staples are found, repeat step 4 - 6 for the other Staple Cartridge.
  7. When finished, return the Staple Cartridge Unit to its original position.

    wc7556-fin-pro-book-stpl-cart-unit-replace.jpg
  8. Close the Finisher Front Door.

Solution : Load Staples in the Main Stapler of the Professional Finisher NOTE: Using Staple Cartridges other than the recommended staples may impair quality and performance. Only use only Staple Cartridges recommended for this Finisher.
WARNING: Do not perform this procedure when the printer is copying or printing.
  1. Make sure the machine has stopped copying / printing.
  2. Open the Finisher Front Door.

    wc7556-fin-pro-fnt-door-open.jpg
  3. Grasp the orange R1 lever on the Staple Cartridge and push it to the right.

    7435-finisher-pro-lvr-r1.jpg
  4. Grasp the orange tabs and pull the cartridge out of the Finisher.

    7435-finisher-pro-staple-cart-remove.jpg
  5. Check inside the Finisher and remove any loose staples.
  6. Pinch both sides of the staple case and remove the staple case from the cartridge.
  7. Insert the front side of the new staple case into the Staple Cartridge, then push the rear side into the cartridge.
  8. Grasp the orange tabs on the cartridge, and then insert the cartridge into the Finisher until it click into position.
  9. Close the Finisher Front Door.
Solution : Load Staples in the Booklet Maker of the Optional Office Finisher LX NOTE: The Booklet Maker uses two staple cartridges. Booklet stapling requires that both staple cartridges contain staples.
WARNING: Do not perform this procedure when the printer is copying or printing.
  1. Make sure the printer has stopped copying or printing.
  2. Open the Finisher Side Cover.

    fin-office-lx-side-cover-open.jpg
  3. If the Staple Cartridges are not visible, grasp the vertical panels to the left and right of the opening and slide them to the center.
  4. Hold the tabs on both sides of the cartridge and pull the cartridge out of the finisher.

    fin-office-lx-book-stpl-remove-02.jpg
  5. Hold the tabs on both sides of the new cartridge and insert it into the original position in the Finisher.

    fin-office-lx-book-stpl-replace-02.jpg


    NOTE: If you have trouble inserting the cartridge, make sure the staples are positioned correctly in the cartridge.
  6. Starting at step 3, repeat the procedure for the other cartridge.
  7. Close the Finisher Side Cover.
Solution : Load Staples in the Integrated Office Finisher WARNING: Do not perform this procedure when the printer is copying or printing.
  1. Make sure the machine has stopped printing or copying, then open the Front Cover on the Integrated Office Finisher located under the Scanner Assembly.

    wc5230-finisherio-top-cover-open1.jpg

    wc5230-finisherio-top-cover-open2.jpg
  2. Remove the Staple Cartridge by grasping the cartridge by the orange handle and pulling it straight out of the Finisher.
  3. Remove any loose staples inside the Finisher.
  4. Pinch both sides of the staple case and remove the staple case from the cartridge.

    wcp3545-stapler-sleeve-install1.jpg
  5. Remove the new staple case from its packaging and insert the front side of the case into the staple cartridge. Push the rear side into the cartridge. The cartridge will click into place when it is installed correctly.

    wcp3545-stapler-sleeve-install2.jpg
  6. Grasp the cartridge by the orange handle and insert the cartridge back into the stapler until it clicks into position.
  7. Close the Front Cover.

    NOTE: If the Front Cover is not completely closed a message will be displayed. The machine will not operate if the cover is even slightly open

Nov 18, 2013 | Xerox WorkCentre M-24 Color Copier

1 Answer

The red triangle light with the "!" in it keeps flashing. I've just printed some things off but now it's not printing. Need it to print obviously..


ATTENTION light(triangle): Indicates that the print-cartridge door is open, print cartridge is missing, and other errors.

If ATTENTION and READY light is blinking:

Printer initialization
The printer is initializing.
No action is necessary.

Cleaning mode
A cleaning page is printing.
Wait until the cleaning page has finished and the printer is in the Ready state.
This could take up to two minutes.

If ATTENTION and READY light is on:

Fatal error
Turn off the printer, and then unplug the printer power cord for 30 minutes.
Plug the printer power cord into the power outlet, and then turn the printer on.
If the error persists, replace the printer.

If ATTENTION light is blinking and READY light is off:

  1. Attention: door open, no print cartridge, or media jam
The printer is in an error state that requires operator intervention.
Check the following:
? The print cartridge door must be completely closed.
? The print cartridge is correctly installed.
? There is no media jam.

2. Out of memoryThe printer is out of memory.
The page you are printing might be too complex for the printer's memory capacity.
Try lowering the resolution.

Aug 01, 2011 | HP LaserJet 1020 Printer

1 Answer

User intervention required


when i get that message at the custoer i usually reload the driver how many pc are printing to the copier if its one pc reload the driver if you are usb printing no more than four pcs

Mar 23, 2011 | Toshiba E-Studio167 Copier

1 Answer

Says: fault error:116-325 whats this mean pls?


fault error:116 325 A failure of the Controller Fan has been detected. User intervention is required to Power Off/Power On the machine, Field Service is required if the problem persists. Printing is disabled.

Hope this helps. Thanks

Mar 06, 2011 | Printers & Copiers

2 Answers

Mp250 canon user intervention required problem


Clear pause printing
  1. From the Windows Desktop, select Start , Settings , and Printers .
  2. Right-click the HP LaserJet printer icon that is being used.
  3. Select the Work Offline or Pause Printing option (if enabled) to remove the check.
  4. Print the document again.
Establish parallel connection
  1. Turn off the printer or remove the printer from the network.
  2. Connect the printer to the PC using a parallel cable.
  3. Power on the printer.
  4. Print the document again. NOTE: If the User Intervention Required message reappears, disable or remove any HP LaserJet software utilities loaded on the system (for example, Status Window, HP Toolbox, etc.). Prove printer functionality and troubleshoot communications; try printing again.
Uninstall and reinstall the driver After performing a cold reset on a product installed with USB, a higher DOT4_00x port is created, causing the printer to hang while printing. NOTE: This is required with products installed on a USB port only.
  1. Uninstall the USB printer driver.
  2. Remove the HP folder and AIO folder from the hard drive.
  3. Reinstall the USB printer driver.
CAUSE: This error can occur if when using a network or printing from a laptop. When the print job goes into a pending status, the printer is either in Work Offline or Pause Printing mode. Hope this helps. Please rate my response.
Thanks.
Have a good day.

Mar 17, 2010 | Printers & Copiers

1 Answer

User intervention required


check the connection and restart the printer .........


if not working means reinstall the printer driver ..........

Oct 30, 2009 | Canon PIXMA iP1300 Printer

3 Answers

User intervention required


install the driver n check by replacing the u.s.b cable n switching it on different ports

Aug 04, 2009 | Sharp AR-5320 Black and White Copier

1 Answer

User intervention required


at your printer options or your canon pixma, check your ports setting in his properties...

Jun 18, 2009 | Printers & Copiers

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