I have a certance ultruim tape drive and there is a tape stuck in the drive. I have tried using the Backup Exec software to eject the tape but it did not recognize there is a tape in there. I have rebooted the server hoping the tape would eject but no luck. Any ideas on how to manually remove a tape?
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Re: ultrium tape stuck
I highly recommend that you contact Certance for assistance. Tape drives are expensive and you don't want to risk damaging it.
If you are feeling brave you could see if you can manually eject the tape.
Remove the tape drive from the chassis and look for a manual rewind screw on the bottom or back of the drive. This is provided on some drives to allow you to manually wind the tape back into the cartrige and eject it.
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This is usually because it is in use still. If you cannot see anything still trying to access the drive (backup software for eaxmple) you could try powering down the tape unit and rebooting the machine that it is plugged into the turn the tape unit back on and see if it will now eject.
Check that 'Prevent Media Removal' is disabled Check the Support Ticket Device Analysis for indications of a stuck tape Run the L&TT*** "LTO Stuck Tape Test" Try a normal eject operation--Make sure that you allow up to 10 minutes for completion Perform an Emergency Unload Reset the drive to reset the drive firmware Use Library and Tape Tools (L&TT) to Upgrade your Firmware ***Download LTT from www.hp.com/support/tapetools
We have had the same problems with HP drives and Veritas. In our case it was not the drive per se. While I am assuming that based on the date of your post that you have moved to another solution, however, I will provide for you what we did.
First shut all down, disconnect the tape drive from the scsi cable, then restart. Go into computer management and turn all your backup exec services from auto to manual. Now go to devices and do a rescan. Once this is done and you see no tape drive whatsoever in the devices shut down the server. Reconnect the scsi cable to the drive and restart.
Go back into computer management, back to devices and rescan for hardware changes. Do you see it? If so, good! Sometimes a re-seating of connectors will do that. On the other hand, it could also be a tape driver from Veritas that just doesn't work (my case), take the original driver cd that came with the unit and start that loading up. Can you see it now? Can you use windows backup to access the tape drive? Now go into services and start the services individually. Go into backup exec and see if you can read your tape. Go back to services and reset all services back to auto. If you ever have to reinstall/upgrade backup exec, think twice about using their drivers.
You will have to load a driver for the Travan drive, if windows server 2000 sees the tap drive you could use NTbackup.exe to configure a back-up here is a link to read more about it. http://support.microsoft.com/kb/237310/
The error is because the driver isn't loaded for the device. Look up how to add the device in symantec help. If windows recognizes it already then usually you can go to devices and add teh device from within symantec.