Question about Certance (CL1001-R) Ultrium Tape Drive

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Ultrium tape stuck

I have a certance ultruim tape drive and there is a tape stuck in the drive. I have tried using the Backup Exec software to eject the tape but it did not recognize there is a tape in there. I have rebooted the server hoping the tape would eject but no luck. Any ideas on how to manually remove a tape?

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  • aduval Sep 23, 2008

    Quantium support told me to disconnect the SCSI cable and reboot, hold the eject button for 30 seconds during start up. This did not help.

  • Benjamino Dec 31, 2008

    If it is anything like I have, I have a CL1001, and the loading gear has cracked so the drive is unable to eject the tape.

  • Anonymous Apr 06, 2009

    also have a stuck tape...
    disconnecting scsi cable and holding eject at power on didnt help


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I highly recommend that you contact Certance for assistance. Tape drives are expensive and you don't want to risk damaging it.

If you are feeling brave you could see if you can manually eject the tape.
Remove the tape drive from the chassis and look for a manual rewind screw on the bottom or back of the drive. This is provided on some drives to allow you to manually wind the tape back into the cartrige and eject it.

I hope this helps.

Posted on Aug 11, 2009

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