Question about Philips VOIP8411B/37 IP Phone

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Lost contacts on my Philips VOIP Skype phone

I have had this phone for about 6 months and have absolutely loved it.  All of the sudden, all of my skypeout contacts are missing from my phone (but still showing up in skype on my computer).  Any suggestions?

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  • drtejas Dec 31, 2008

    I have the same problem. I have used the philips voip841 for 2months without any problem and now I have lost all skype contacts in the phone. I have tried 'resetting' the handset without success. Phone still auto-logs into skype fine but doesn't show my contacts (though 'skype' still has my contacts as they appear when i log in from laptop). Also, I can 'add' my contacts again from the phone and these newly added contacts keep appearing in the list, but it still doesn't show me when they're online. And I can still receive calls from skype contacts.

  • krjantzen May 10, 2009

    I have the same issue. After having to reset the VOIP 841 phone, all my contacts disappeared. They are still on my account when I log into Skype via my computer and when I wife logs into the VOIP 841 phone, her contacts are present.




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I had this same problem... If you use Microsoft Outlook for emails, then this might be the solution: Open Skype and click on View, and untick the 'Show Outlook Contacts'. Hopefully this will cull the list of contacts and will enable the Philips voip phone to view contacts again... Perhaps it's because the Outlook contacts are vCards - something which the Philips phone can't recognise?

Posted on Nov 24, 2009

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Posted on Jan 02, 2017

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