Jacqui this happened to me and I called out an engineer which cost me approx £80.
Hope this is not too late but all the engineer did was take out the baskets from freezer unscrewed the inner back panel, removed this and a polystirene sheet and aluminium sheet which revealed the ice grids. There was lots of ice which he defrosted using a hairdryer. At the top left hand side there is a hole which blows the cold air up into the fridge dept from the fan this was also blocked with ice. He also fitted a thermister which you can buy off the net for a couple of quid. this is found on the r/h/s inner freezer which you can do yourself. Hope this helps
Hi,
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heatman101
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