Question about HP Photosmart 2710 All-In-One InkJet Printer

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Does not recognize black cartridge

Black print became faint so I replaced with a full cartridge refill from Cartridge World. I have used thier refilled cartridges for years with no problems. The printer shows an error and says there is no black cartridge in it. I used a q-tip and isopropyl alcohol to gently clean the contacts on the cartridge and the printer, but it still does not recognize that it is in place. I have tried two different "new" refilled cartridges.
I did notice that there is a zig-zag spring wire on the right side of the cartridge holder for both the color and the black, but on the black side it looks like spring is not held in place like it is on the color side. Could this cause the cartridge to not be held to the electronic contacts correctly? Any fix if this is the problem?

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  • Anonymous Feb 05, 2009

    i have the same problem

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Well cleaning with isopro was a bad idea on a printer head as alcahol eats the protective coating and spring allinment maybe a problem but if you left it for more than a couple of days with a empty cartrige it has probably clogged the print head and once clogged they are nearly impossible to unclog. Ink has a property in it that makes it go hard very fast when exposed to air and when empty they get clogged very easily. Once clogged your best bet is to get a new print head but most print heads cost more than a new printer. As I've found out the hard way sorry. You can try to clean with turps on a earbud but this is not a reliable way to do it as it can eat the coating on the print head that connects to the printer to tell printer there is a cartridge in the printer to.

Posted on Jul 25, 2008

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