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Bought a new computer in December 2007 and it came with the Norton 3 Month free trial(Norton 360- 2007). I want to uninstall it, but it keeps telling me it can not uninstall and says Error 21. How do I remove it from my System?

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  • dianemmurray Jul 28, 2008

    The norton symbol isnt showing next to the clock and still cant remove it.Its still running and I cant remove it from programmes. keeps saying (error 21)

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IF Norton is running (you'll see the icon next to the clock) you have to stop the service first. You might be able to right click the icon, and tell it to exit, or go to Task Manager, and stop the processes related to Norton. Once you have the processes stopped, then try uninstalling it.

Posted on Jul 25, 2008

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I have renewed Norton 360 for my three computers but only one of them(the one I used to renew) quit sending the expiration notice. Now I have lost Norton n one or maybe both of my other computers. What...


You need to Download Norton Removal Tool from the Following Link.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

Once you have Downloadand saved it on Desktop then Doubleclick on the Norton removal tool Icon and run the Norton Removal Tool.
The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.Follow the on-screen instructions. Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.
once the uninstallation compleates the You need to restart the computer and reinstall the Norton 360 on the computer.
Follow the Instructiions to Reinstall Norton 360 2.0
1.Do one of the following:
If you have the installation CD, insert the CD into the CD-ROM drive, and then click Install Norton 360.
Note:-If you have downloaded the product, double-click the installation file. Unless you saved it elsewhere, the installation file is on the Windows desktop.

2.Read the License Agreement, and then click I Agree.
If you do not click I Agree, you cannot continue the installation.
3.Follow the on-screen instructions.

Once the Installation is compleate you need to Enter you Activation key and it will automatic Activate it, after the Activation you need to run Live updates to Update Norton 360.

You can do the same on Both PCs.This will resolve your Issue.

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Just bought BTInternet with Norton costing extra £3.50 a month but it won't install. I had free version on laptop which I had to uninstall, so I did, but when installed new one 2 parts of it would not...


let me know about the free version of anti virus you have if its norton then you have to download a norton removal tool available on
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
chose your product download it and run it
in case its not norton let me know so that i can provide you info regarding installing Norton.

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I downloaded (and bought) the Norton today and now as I am trying to install, there is a window saying that a previous version is on my computer and it will not let me install the ner version until i...


You need to use the special Norton removal tool. It used to be called NoNav, but they've apparently changed it. Go to this link:
http://solutions.symantec.com/sdccommon/asp/symcu_defcontent_view.asp?ssfromlink=true&sprt_cid=00c2f7ea-bc27-45c4-82e9-8acd2dd73daa&docid=20070828203435EN
At step three, you'll see a button for downloading their removal tool.
Because of the way Norton installs, you can't just "uninstall" it like a normal program. It wraps itself around your system and registry in a bunch of places, so you have to use their special tool.

Nice of them to tell you, huh?

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Norton 360


Hi Sheba,

Yes you can load norton 360 on your new pc. If you have all the license codes, just remove the trial version from your new pc and installed the full version of 360. To uninstall you can either go to control panel -> add remove programs and select the nortan trial software. Or you can find an installation's link under the program list. Hope this helps.

Posh

Nov 20, 2007 | Compaq Presario 5000 PC Desktop

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