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Bought a new computer in December 2007 and it came with the Norton 3 Month free trial(Norton 360- 2007). I want to uninstall it, but it keeps telling me it can not uninstall and says Error 21. How do I remove it from my System?

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  • dianemmurray Jul 28, 2008

    The norton symbol isnt showing next to the clock and still cant remove it.Its still running and I cant remove it from programmes. keeps saying (error 21)

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  • Computers & ... Master
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IF Norton is running (you'll see the icon next to the clock) you have to stop the service first. You might be able to right click the icon, and tell it to exit, or go to Task Manager, and stop the processes related to Norton. Once you have the processes stopped, then try uninstalling it.

Posted on Jul 25, 2008

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Many computers come with a limited trial version of Norton installed. If it has expired, you must pay for the full version if you want to continue using it. As a better alternative, I recommend uninstalling Norton and getting Microsoft Security Essentials, which is a free anti-virus program which works very well.

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Cannot download norton 360 v4. cannot remove norton 360 premier from my computer.


Hi,

If you are unable to uninstall or remove Norton 360 from your computer, kindly download and run the Norton Removal Tool to uninstall your Norton program by clicking this link.

On the page which opens, click on the correct version of the Norton product installed and then download the Removal tool from the next page which opens. Kindly read the instructions carefully before proceeding with the uninstallation.

Regarding the Norton 360 v4, are you trying to download the trial version? Also, let us know whether you get any error message while trying to download Norton 360 v4.

Hope this solves your problem. For more help and clarifications, please reply to this post. Thanks for using FixYa.

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How did you install Nortons on the other computers and have you exceeded the 3 installations?

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I have installed my norton and it told me to restart my computer so i did that but it keeps telling me to restart it over and over again! help!


This problem may happen ifthe Norton Internet Security OEM version (which came free with thecomputer) is not uninstalled properly. Download the Norton Removal Toolfrom this LINKand run it multiple times (2-3 times, you may have to restart thecomputer after each time you run the tool). Then try to install Norton360. Let us know the results.


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Yes, you may. This is directly from the Symantec site:

"If you want to install Norton 360 without purchasing an additional license, then you must uninstall it from one of your existing computers before you install it on your new computer."

Here is a reference website:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090122111143EN&environment=

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Posh

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