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Toshiba e-Studio 3500c

Hello all
I have at toshiba e-Studio 3500c installed on my school and suddenly it just stop to print trough the network. When you send a file to the printer nothing happens.
Well I can ping the printer, I can access their GUI, and if I go to the printer and connect a laptop direct to the ethernet port I can send files to print after I've restart it.
I ran a port scan on the printer to see if my firewall was blocking something but all doors are opened on the printer.
After that I've configured the workstations to find the bonjour protocol instead to use the server queue. And when you send something to print that way it starts to spooling but always stop around 17% and stay stuck there.
A message like that appears
Spooling LPR job, 17% complete

I've called the printer supplier but their insist to say the problem is on my network. Could anyone help me on that?

Thanks

Ronald

Posted by on

  • dragonhunter Jul 25, 2008

    Hello Kakee

    I've updated the driver on the computer I'm using to print. In fact I have only mac's here no windows.
    On the printer's network there is no firewall rules set on the main firewall. As I said I've ran the portscan on the printer and It found lots of ports including the main printer ports.

    Anyway thanks for your help.


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Try to disable the firewall first like windows firewall and any other 3rd party firewall. Also try to uninstall and reinstall the driver of the printer on your computer.

Posted on Jul 25, 2008

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