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Maytag Neptune washer just stopped working. The panel does not light up and the door is locked with water and clothes still in it. I tried flipping the circuit breaker and unplugged the machine. What do I do now?

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Unscrew the bezel round the soap dish and remove. under the cups should be a nylon string. Pull the string and open the door at the same time. the door should open

Posted on Jul 26, 2008

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Is your door lock light on when machine is in use? I am having the same issue as you and I believe it is because my door is not locking during use.

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Try these steps:

1.) Take the washer outside. 2.) Loosen the two screws on the back panel and remove the back panel. The pump sits on the left-side of the opening. There's a black water hose with a metal clamp; 3.) squeeze the metal clamp with your fingers until it's loose enough to slide away from the pump. 4.) Separate the hose from pump and the trapped water will pour out and the door will then open; and 5.) clear any blockage from the drain hose and the pump.

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replace the door latch wax motor and check the drain pump for obstructions.

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check to make sure the door is locking when it should. If the door isn't locking or sensing that its locked the washer will not go into high speed spin.

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Maytag MAH8700 - NP error code - Door locked and won't open


I don't know if you are aware of this, but Maytag did a recall on this washer in March 2007 where there was a risk of water leaking into the control panel and shorting out the board. You can follow this link to see if your washer was affected based on the serial number:

http://www.cpsc.gov/cpscpub/prerel/prhtml07/07135.html.

Here is a link to your user manual to see if it offers any help. The only thing I saw was to use the Cycle Selector button to unlock the door.

http://shared.whirlpoolcorp.com/assets/pdfs/literature/DC6802030B01.PDF

I found this on the Maytag site:

Is the door locked and the Add A Garment or Add Clothes light off?
If the Add A Garment or Add Clothes light is off, then the washer door will unlock after the Pause/Off or Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.

You could also try their customer service number to see if they have a script for this problem: 1-800-688-9900

The only other solution I can offer is to disassemble your washer if its that urgent and you can't get a repairman out there.

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1 Answer

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order the wax motor kit and replace parts from the internet. there are plenty of videos how to do this. it does require minor soldering and a little mechanical aptittude.

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Sounds like the door lock unit isn't locking and may be bad. It is also a possiblity but not likely that there could be a problem with the computer board but start with the door lock unit first

Dec 29, 2008 | Maytag Neptune Washer

1 Answer

Maytag Neptune - door locked, clothes inside, lights are on, no reaction to unplugging and replugging. Help! My work clothes are in there! Thanks a lot.


The manual says that you should push the on/off button to turn off the machin. Wait for 2 minutes for the door to unlock. Then open the washer door.

Audioguy4

Sep 29, 2008 | Maytag Neptune MAH5500B Front Load Washer

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