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Maytag Neptune washer just stopped working. The panel does not light up and the door is locked with water and clothes still in it. I tried flipping the circuit breaker and unplugged the machine. What do I do now?

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Unscrew the bezel round the soap dish and remove. under the cups should be a nylon string. Pull the string and open the door at the same time. the door should open

Posted on Jul 26, 2008

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Is your door lock light on when machine is in use? I am having the same issue as you and I believe it is because my door is not locking during use.

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Sounds like the door lock unit isn't locking and may be bad. It is also a possiblity but not likely that there could be a problem with the computer board but start with the door lock unit first

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1 Answer

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The manual says that you should push the on/off button to turn off the machin. Wait for 2 minutes for the door to unlock. Then open the washer door.

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My neptune does not extract.  My clothes come out dripping wet.


I am having the same problem, and have found that the door lock light is not on, and that the door lock does not seem to be working. This would keep the machine from spinning.
Is your door lock light on?

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