My Lexmark 5150 won't print color. It will only print the black outline. I have replaced the cartridge and ran a test page. When the test page prints the windows logo is in full color. I unplugged the main power for 70 seconds as suggested by another forum, still nothing. There was a mention of a chip on the mother board causing the problem, but then why did the windows logo print in color? Any ideas?
Reload the software and drivers from the website. This will load the latest driver updates for your printer and probably solve your problem. If you want me to call you and walk you through the process e-mail me your phone number and I will call you. Then you can rate this one a fixya.
George
Here is the link:
http://search.lexmark.com/printer/US/en/17K0000
This is definitely a software software problem and the only way to fix it is to have the dork come and reinstall the software. If the printer prints fine there is nothing wrong with the printer itself. When they reinstall the software and it works please see if you can rate this fixya for me. I would really appreciate it so when others have this problem they will know this is hoe it is fixed. Thank you,
George
Thanks for rating this for me, If you ever have a problem in the future you can contact me at [email protected]. I will help you for free. If you send a number where you can be reached I will call you at whatever time you specify. I am retired at 42 and I do this for fun. Helping people makes me happy and keeps me from going insane from boredom. Thanks for using FixYa.com.
George
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I am trying to avoid reinstalling it, this is at my work settings and to get one of the idiots up from my ISD department to reinstall it will be a nightmare.
Thank you for your time, I will have to find someone to do that.
Donna
Thank you all.
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