Question about Lexmark X5150 All-In-One InkJet Printer

1 Answer

Color Printing Problem

My Lexmark 5150 won't print color. It will only print the black outline. I have replaced the cartridge and ran a test page. When the test page prints the windows logo is in full color. I unplugged the main power for 70 seconds as suggested by another forum, still nothing. There was a mention of a chip on the mother board causing the problem, but then why did the windows logo print in color? Any ideas?

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  • donna j Jul 25, 2008

    I am trying to avoid reinstalling it, this is at my work settings and to get one of the idiots up from my ISD department to reinstall it will be a nightmare.



    Thank you for your time, I will have to find someone to do that.



    Donna

  • donna j Jul 28, 2008

    Thank you all.

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  • 304 Answers

Reload the software and drivers from the website. This will load the latest driver updates for your printer and probably solve your problem. If you want me to call you and walk you through the process e-mail me your phone number and I will call you. Then you can rate this one a fixya.
George

Here is the link:

http://search.lexmark.com/printer/US/en/17K0000

Posted on Jul 25, 2008

  • George Kohler
    George Kohler Jul 28, 2008

    This is definitely a software software problem and the only way to fix it is to have the dork come and reinstall the software. If the printer prints fine there is nothing wrong with the printer itself. When they reinstall the software and it works please see if you can rate this fixya for me. I would really appreciate it so when others have this problem they will know this is hoe it is fixed. Thank you,
    George

  • George Kohler
    George Kohler Jul 29, 2008

    Thanks for rating this for me, If you ever have a problem in the future you can contact me at geokohler@gmail.com. I will help you for free. If you send a number where you can be reached I will call you at whatever time you specify. I am retired at 42 and I do this for fun. Helping people makes me happy and keeps me from going insane from boredom. Thanks for using FixYa.com.

    George

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Posted on Jan 02, 2017

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1 Answer

X2250 won't print form pc


A technique to improve print quality is to try and clean the cartridge nozzles. You may clean the cartridge by following the steps given below:
1. Go to the "Lexmark solution center." This can be done by clicking on "Start," go to "Programs" and Lexmark printer group. Click on the "Lexmark Solution center." Next click on the "Maintenance" Tab.
2. Select "Clean and Fix Horizontal streaks." Click on "Print". This will produce a printed page.
The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.
If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzle" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:
1. Please open the "Solution center" again and go to the "Maintenance" Tab.
2. Select "Install color/black cartridge" and remove the cartridge or cartridges from the printer.
3. Get a damp paper towel.
4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.
6. Next dab the cartridge on the towel to make sure that the ink is flowing.
7. Snap the cartridges back into the printer.
8. On your computer, select "Old Cartridge install."
9. Repeat the "Clean Nozzle Page" one more time. If this fails to address the problem the entire procedure may need repeating.

Good Luck!!!!

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1 Answer

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Lexmark printers usually require both cartridges to have ink left in them to continue printing. But try to press the Cancel button for the Alignment process (this is not recommended). Then try to print a document again to verify that you are able to continue printing without an empty color ink.
If that doesn't help, I would suggest you replace your color cartridge with a new genuine Lexmark cartridge.

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sounds like when your in the print page, go to layout to either print in black or in color. i'm sure you've done this already but thought i would mention
also try this, take out the color cartridge and put back in. turn off all systems and turn on again to see if it reconfigures.
lastly, HP has an awesome web site for trouble shooting, check this out.
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Regards,
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