Whirlpool GHW9400 Front Load Washer Logo
Posted on Feb 16, 2011
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ERROR CODES F11 AND DL . CAN YOU TELL ME WHAT THEY MEAN AND A SOLUTION. THANKS

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  • Expert 99 Answers
  • Posted on Feb 18, 2011
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Hi,

F11 is lost communications between the CCU circuit board and the MCU circuit board and the FdL code is a door lock problem. There more than likly is no door lock problem and the lost communications is only a half truth. The biggist problem that whirlpool has with these machines is bad solder joints on the CCU circuit board that prevent communications between the MCU, Door Lock, and other things. The cure is to remove the CCU circuit board (inside, top, back of machine) It's in a plastic case, remove the plastic case with the board in it, it's easier that way. Then touch-up the solder points where the spade connectors and the relays (5 of them) are supposed to be securly soldered to the circuit board. If you're not up on soldering techniques, just take the case and board, along with this response, to a good appliance repair shop and they should be able to help you out. Good luck.

4 Related Answers

Anonymous

  • 1 Answer
  • Posted on Jun 10, 2007

SOURCE: error code F dL, then F11

I had the F dL error code, took the bottom panel off the washer reached my hand up by the door lock and door closed switches where the wires connected and pushed them all tighter into the switch assembly. I believe I felt some movement in the door closed switch (higher switch). I also opened up the CCU panel door and everything appeared to be connected tightly. Washer is back working correctly again. Thanks for the tips.

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Anonymous

  • 5911 Answers
  • Posted on Sep 16, 2007

SOURCE: F DL Error Code

If you were already experiencing the F11 error code and now experiencing the Fdl error, this more than likely is a failure of the Main Control Board. F11 is a serial communications error associated with the Main Control Board, while the Fdl error is either a failed Main Control Board and/or door latch. You can replace the door latch first to see if the error goes away, but I would almost bet you have a control board problem since you were already experiencing an intermittent error code associated to it. Let me know if you have any further questions.

Anonymous

  • 15935 Answers
  • Posted on Sep 29, 2010

SOURCE: What does the F11 error code mean? And then it says DL.

"F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

- Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
- Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
- Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
- Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
- Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.&%&%

Anonymous

  • 99 Answers
  • Posted on Jan 14, 2011

SOURCE: Can you tell me what

Hi,

F11 means the washer thinks there is something wrong with the motor or motor circuit and FdL means the washer thinks there is something wrong with the door lock. These two together mean neither of those things. The problem is called cold solder joints. The solder joints on the CCU circuit board at the spade connectors and relays (5 of them) were not soldered as well as they should be which results in communication errors and different codes like you have. The CCU circuit board will need to come out (plastic case inside, top, back of the machine) and those joints I spoke about will need to be resoldered. If you can handle it great! if not, just remove the CCU in the plastic case and take it along with this response to a good appliance repair shop and they should be able to help you. Good luck.

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3helpful
2answers

We have a Kenmore Elite Quiet Pak 4 Washer that we have had for 5 years. It has been flashing F11 and DL back and forth for months. We had a tech come out (not sure he knew what he was talking about) and...

The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

If the washer starts to fill but the drum NEVER moves, your MCU is bad

If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"

Thanks
0helpful
1answer

Can you tell me what F11 means and DL means ?

Hi,

F11 means the washer thinks there is something wrong with the motor or motor circuit and FdL means the washer thinks there is something wrong with the door lock. These two together mean neither of those things. The problem is called cold solder joints. The solder joints on the CCU circuit board at the spade connectors and relays (5 of them) were not soldered as well as they should be which results in communication errors and different codes like you have. The CCU circuit board will need to come out (plastic case inside, top, back of the machine) and those joints I spoke about will need to be resoldered. If you can handle it great! if not, just remove the CCU in the plastic case and take it along with this response to a good appliance repair shop and they should be able to help you. Good luck.
0helpful
2answers

What do the codes : F, F11, and Fdl mean when flashing on my whirlpool front load washer?

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I had same error code F11 and DL.....I sprayed the door lock (inside) with WD40......so far works OK

I had the same F11/DL problem. I tighten the two screws on the door latch and it's working great. for now

Just some part numbers to help if you need to order parts. For the GHW9200LWO Washer (Sanitary Cycle Model)- the part number for the CCU (Microcomputer or main computer) is 8181924. The part number for the Motor Control Unit (MCU) is 8182706. I did a search for the part numbers and found the CCU for $79.90 shipping included - the same part from Whirlpool was $190 plus with shipping included. I put the CCU on and my washer works perfectly again. Hope this helps someone since I had such a hard time finding out the correct part numbers. Whirlpool first sent me the MCU even though I specifically told them it was not that part but the CCU.

DL is a door lock error. This is usually an indication of a bad door latch. F11 is a serial communications error from the Central Control Unit CCU (which is your main computer). If the door latch is defective it could be generating the communications error code as well. A defective CCU can also give the same symptoms, though. Before replacing any parts, however, double check all you connections to make sure you don't have any loose wires. The least expensive of the two possible solutions would be to replace the door latch (about $50). The CCU can run between $150 and $250. Hope this leads you in the right direction.

I wanna thank all of you for your input. I had the "DL F-11" code also. My washer would run 12 minutes and then stop with the annoying beep and error codes. After learning that the "DL" was the door lock, I decided to order the part online for 50 bucks. After I placed the order I decided to take this $50 thing apart and give it a look-see. (Boys like to tear things apart!)
There is a solenoid inside that actuates the lock. My finding was that there was some hardened goo that seeped out of the solenoid. It didn't look good! I believe this to have caused an electrical imbalance that the computer didn't like, thus sending it into error mode.
Removal and installation was a snap. First I took the top off. Then to make room for my arm to get to the door-lock, I pushed the drum all the way back and held it in place by wedging a shoe in the front end. Then I pushed the drum to the side, opposite the door-lock, and wedged it with another shoe. This gave me plenty of room to reach the door-lock. Unplug the three connectors and remove the three screws from the front side of the door-lock. (Inside door at 2:00.)
Reverse order for the install!
Thanks again for your posts which led me in the right direction!
0helpful
1answer

F11 and/or dl code on a whirlpool duet front load washer

F11 is:
Serial Communication Error
Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
Check for:
Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU)
Check the Drive system for any worn or failed components
Check MCU
Check CCU
Check Motor
Check Wire Harness

http://www.fixya.com/support/r666194-f11_error_whirpool_duet_kenmore_elite

Check the above link for a detailed article about the f11 error code.
Courtesy:JSrock
0helpful
2answers

I have the F11 and dL code. There is water and

Hi

Error F11 means Serial Communication Error i.e. communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. You need to:
  • Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU)
  • Check the Drive system for any worn or failed components
  • Check MCU
  • Check CCU
  • Check Motor
  • Check Wire Harness

  • Error code dl is a Door Lock Error. A Door Lock Error occurs if the door cannot be unlocked. It will try to lock it 6 times before displaying the error. You need to check:
  • Door Lock Mechanism broken or removed from the Door
  • Check Door Lock/Switch Assembly
  • Check the wire harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)
  • Door Lock/Switch Assembly Failure


  • Please do rate this solution as FixYa and revert for further assistance.

    Thanks
    Rylee
    0helpful
    1answer

    What do i do when it says dl?

    usually when it is clicking when it fails and gives you an f11 error code. This means you have a fauly ccu board. it is a communication error between the computer and the door lock. I am 99% possitive you need a new controller.
    2helpful
    2answers

    Could you tell me what F11 code means?

    F11 error code means there is a problem with the Control panel. Could be melted wiring, etc, since you left the oven standing. However, you can try unplugging the device from the power socket for about 5 minutes and reconnect. If the error goes away, then well and good; if not, you may have to replace the panel control.
    0helpful
    1answer

    How do i find what an error code means?

    if that is a whirpool or kenmore remove bottom panel look for tech sheet in plactic bag codes are in it
    0helpful
    1answer

    Error F11

    Plug off the wall. Shaking & vibration of your washer causes circuit board connections to become loose; due to faulty manufacture. Remove the 3 or 4 screws from the back & take off the top cover to secure the connections, make sure they are tight. This applies for the F11 & F dl codes. Works for certain machines, dont see why it wont for yours.
    1helpful
    1answer

    F DL Error Code

    If you were already experiencing the F11 error code and now experiencing the Fdl error, this more than likely is a failure of the Main Control Board. F11 is a serial communications error associated with the Main Control Board, while the Fdl error is either a failed Main Control Board and/or door latch. You can replace the door latch first to see if the error goes away, but I would almost bet you have a control board problem since you were already experiencing an intermittent error code associated to it. Let me know if you have any further questions.
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