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Laptop froze screen has froze,bluish colour with 2 horazontal white bands says resuming windows in broken small letters above the white bands

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Bad News, serious problem!

Either Operating System is corrupt or Hard Drive defective. First Try REinstalling the Factory Recovery Disk Bios. Open CD rom Trey Place Factory System REstore disk. Turn on Computer and you should see "bood from CD, press any key" . Do so and follow instructions. Remeber to DELETE SECTORS when asked and when prompted select NSFS format. Follow instructions , use common sense and it should work.

If the HD is Defective, it will stop loading and indicate it cannot find HD in an error message.

One other thing. IF when you insert the disk and it boots up and does not go into the restore mode look on bottom of screen for BOOT ORDER and select CD ROM as the first boot. If you dont see that then you have to go into the BIOS and reset BOOT ORDER TO CD ROM FIRST. To get into Bias try tapping down f-2 key as its booting. If that dont work repeat with f-10, f 12 and then Delete button if all else fails. Find BOOT ORDER in BIAs and follow instructions on making CD ROM the first boot device. Then Save and Exit. Reinsert Restore disk and wait until you get the boot from cd rom prompt (process upove).

Unfortunately all data will be lost but computer will work fine.

If the drive is defective it has to be replaced. Write me again if that is the case if you want to do that yourself.

Good Luck

Cheers !

Posted on Sep 04, 2009

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