Question about Neff H7871A2GB 800 Watts Convection / Microwave Oven

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Neff Microwave Model MW 5961

Help! The door won't open. And there's food inside! When pressing the large button at the bottom to open the door it pushes in, but does not engage with the catches - is there any other way to open the door or is this the end of its life?

Would be really grateful for help!

Julie

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  • Anonymous Nov 18, 2008

    I have exactly the same problem as you're reporting, however I'm in the slightly more fortunate position of not having any food in it. I phoned Neff who were most unhelpful as I didn't have my EMR number, I explained that it was on the inside of the door and I couldn't open it. They wanted to send and engineer out to check the model, and then return on a second visit with the parts, grrrr.

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4 Suggested Answers

SOURCE: Neff HTHB86K Microwave oven.

The microwave unit is faulty as you can read from the display or the controller isn't working correctly, you should take your MW oven to an authorized service center. It can be repaired by yourself but it's highly dangerous because it has high voltage inside and microwave energy.

Posted on Feb 15, 2008

MicrowaveSvc
  • 8820 Answers

SOURCE: neff h7871

If it went dead almost immediately after pressing the Start pad, that\'s usually a shorted high-voltage capacitor.

If it went dead a few seconds after pressing the Start pad, that\'s usually a failing high-voltage transformer.

Here are some links you or someone you know can use for test help, but read their safety warnings first:

http://www.microtechfactoryservice.com/cap_test.html
http://www.microtechfactoryservice.com/diode.html
http://www.microtechfactoryservice.com/mag_test.html
http://www.microtechfactoryservice.com/xformer.html


We\'re happy to help and we appreciate your thoughtful rating of our answer.

Posted on Jul 06, 2008

  • 228 Answers

SOURCE: NEFF H5470NOGB Microwave door latch fault

theres a small plastic hook inside the door which holds a tension spring this will have snapped off stopping the latch from entering the lock its actually quite easy to fix the inner plastic frame can be unclipped with a small flat blade screwdriver exposing the hook mechanism and the spring will be lying in the bottom of the door frame you can reconnect it to the metal inner frame it stretches the spring a little more but it will never snap again ive done this loads of times with no probs otherwise you will have to replace the outer door to reinstate the broken hook.

Posted on Aug 05, 2009

  • 228 Answers

SOURCE: Neff microwave turns and lights when started but doesn't heat

check on rating plate if fd number starts with a 7 or 8 eg fd 7908 then appliance will need mag leads recrimping they oxidise over time and break connection giving syptoms that you describe, its an easy fix but you need to remove outer casing.

Posted on Jun 05, 2010

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How do you replace the handle


follow this steps and fix it. see the pictures attached. God bless you2f4dab72-f574-4367-8631-e2d40f813792.gif

Open Lever

If the microwave door won't open the open lever might be broken. This part can be replaced separately.


Enter your model number to see parts for your microwave.
Help me find my model number


Door Spring

If the microwave door won't open the door spring may have broken. The door spring is located inside the door and keeps downward pressure on the door hook.


Enter your model number to see parts for your microwave.
Help me find my model number


Door Latch

If the microwave door won't open the door latch might be broken. The door latch is inside the microwave. The door hook, which is part of the door, engages with the latch to keep the door closed during operation. If the door latch or actuator breaks the door may not open.


Enter your model number to see parts for your microwave.
Help me find my model number


Door Hook

If the microwave door won't open the door hook might not be releasing properly. The door hook is installed inside the door and normally releases when the door is opened. The hook is made of plastic and will break over time. When this happens it will need to be replaced, it can't be repaired.


Enter your model number to see parts for your microwave.
Help me find my model number


Button Spring

If the microwave door won't open the button spring might be broken internally. The button spring can be replaced.


Enter your model number to see parts for your microwave.
Help me find my model number


Button

If the microwave door won't open the button might be broken internally. The button can be replaced.


Enter your model number to see parts for your microwave.
Help me find my model number


Handle Actuator

If the microwave door won't open the handle actuator might be broken. This is a plastic part which can become brittle over time. This part is connected between the door button and the door latch assembly.

Jun 18, 2013 | KitchenAid KHMS147 Microwave Oven

1 Answer

I have a amana road range microwave and the door won't close . AMV3204VAB-0


proceed according . God bless you

Open Lever


If the microwave door won't open the open lever might be broken. This part can be replaced separately.

Enter your model number to see parts for your microwave.

Help me find my model number
picunavailable175.jpg

Door Spring


If the microwave door won't open the door spring may have broken. The door spring is located inside the door and keeps downward pressure on the door hook.

Enter your model number to see parts for your microwave.

Help me find my model number
picunavailable175.jpg

Door Latch


If the microwave door won't open the door latch might be broken. The door latch is inside the microwave. The door hook, which is part of the door, engages with the latch to keep the door closed during operation. If the door latch or actuator breaks the door may not open.

Enter your model number to see parts for your microwave.

Help me find my model number
picunavailable175.jpg

Door Hook


If the microwave door won't open the door hook might not be releasing properly. The door hook is installed inside the door and normally releases when the door is opened. The hook is made of plastic and will break over time. When this happens it will need to be replaced, it can't be repaired.

Enter your model number to see parts for your microwave.

Help me find my model number
picunavailable175.jpg

Button Spring


If the microwave door won't open the button spring might be broken internally. The button spring can be replaced.

Enter your model number to see parts for your microwave.

Help me find my model number
picunavailable175.jpg

Button


If the microwave door won't open the button might be broken internally. The button can be replaced.

Enter your model number to see parts for your microwave.

Help me find my model number
picunavailable175.jpg

Handle Actuator


If the microwave door won't open the handle actuator might be broken. This is a plastic part which can become brittle over time. This part is connected between the door button and the door latch assembly.
d31f5fb8-f006-4b06-9ef7-cd77a15f3422.gif

Apr 02, 2013 | Microwave Ovens

1 Answer

Door latch


see this causes and fix it. God bless you
Open Lever If the microwave door won't open the open lever might be broken. This part can be replaced separately.

Door Spring If the microwave door won't open the door spring may have broken. The door spring is located inside the door and keeps downward pressure on the door hook.

Door Latch If the microwave door won't open the door latch might be broken. The door latch is inside the microwave. The door hook, which is part of the door, engages with the latch to keep the door closed during operation. If the door latch or actuator breaks the door may not open.

Door Hook If the microwave door won't open the door hook might not be releasing properly. The door hook is installed inside the door and normally releases when the door is opened. The hook is made of plastic and will break over time. When this happens it will need to be replaced, it can't be repaired.

Button Spring If the microwave door won't open the button spring might be broken internally. The button spring can be replaced.
Button If the microwave door won't open the button might be broken internally. The button can be replaced.

Handle Actuator If the microwave door won't open the handle actuator might be broken. This is a plastic part which can become brittle over time. This part is connected between the door button and the door latch assembly.

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Oct 15, 2012 | Samsung SMH9187 Microwave Oven

2 Answers

My microwave is completely dead. I have checked the fuse in the plug and it is fine. Any suggestions?


Hello,

What you are to do to solve the problem is to do a general troubleshooting on your oven below are instruction to follow.

The Microwave is a counter top model with a variety of preset cooking options, including timed cooking at a variety of power levels and sensor-cooking settings for popcorn, rice, beverages and single-serving reheating.

The sensor cooking and reheating features detect increasing humidity levels inside the microwave and automatically adjust cooking time for various types and amounts of food. This microwave also includes a turntable and an electronic control panel.



Instructions below are step by step solution for your oven

  1. Check to see if the microwave will start. If it will not start and the display panel is blank, you may have a power problem. Unplug the microwave and then plug it back in, making sure that all three prongs of the power cord are fully inserted into the wall outlet. If this doesn't work, check your home's fuse box. Reset the circuit breaker to restore if necessary.
  2. Ensure that the microwave door is fully closed. Press the Clear/Off button to cancel any previous cooking instructions. Re-enter your cooking program, including cooking time and food weight if necessary, and press Start.
  3. If "Err" appears on the microwave display, press the Clear/Off button and reenter your cooking program. The "Err" message will appear during the sensor-controlled programs (Popcorn, Rice, Beverage or Reheat) if the door is opened before steam is detected or if no steam was detected within the maximum amount of time allowed by the microwave. Be sure to leave the door closed during these programs, at least until time is shown counting down on the display panel.
  4. If your control panel will not work or if an "L" is displayed on the screen, press and hold the Clear/Off button for a full three seconds to unlock the control panel.
  5. If your sensor reheat program is resulting in under- or overcooked food, first try decreasing the amount of food in the microwave; the sensor programs are designed for single servings of food. The sensor reheat function works by measuring humidity inside the microwave--do not use a tightly-covered dish with this setting because no moisture will be able to escape and the food will overcook. Be sure that cooking containers are dry; moist containers will increase the humidity in the microwave and mislead the sensor, resulting in undercooked food.
  6. If your turntable is not rotating, first check to ensure that your food container is positioned so that it can freely rotate without hitting the microwave's interior walls; using a smaller food container can fix this problem. If the turntable still will not rotate, lift the turntable from its support and replace it carefully, ensuring that it rests evenly on its support.
Good luck.

Thank you and thanks for using fixya.

Nov 23, 2010 | Neff H5470N0GB Microwave Oven

1 Answer

Does not turn the plate inside the microwave mw 5649 neff but still heating


Hi,


Here is a tip that will help you to figure out what is wrong with your Microwave Oven....

Basic
Microwave Oven Troubleshooting Tips

heatman101


,././././././

Nov 09, 2010 | Neff H5430 Convection Microwave Oven

1 Answer

Replace the buttons on a kitchenaid microwave Khhs179lss-5


First, you need to uninstall the microwave (MW) from the cabinet by removing the screws that hold it in place at the top. Open the cabinet doors above the MW to locate the screws.
You will need someone to help you at this point in removing the screws and dropping the MW down. Be sure and unplug the MW before you remove the screws.
Next, you need to take the cover/shell off by locating and removing screws A/R. They are mostly across the back and side bottom.
From there on out, you should be able to methodically find and locate the various fasteners that will get to the button pad.

Dec 16, 2009 | KitchenAid KHHS179LSS Convection /...

1 Answer

Whirlpool Microwave GT4175SPS0 - door button is jammed or spring broken. I cannot open the door anymore and there is food inside the microwave. Any ideas?


This model appears to be a counter top model (if not, please reply back, since procedure differs).

You will first need to unplug the unit and remove the outer cover.

Then you'll be able to see inside where the door open button presses on the release lever, which lifts up the hook-like projections (latches) on the door so that the door will open.

Usually the part that breaks is the release lever.

You can find helpful exploded views for similar models (such as the GT4185) here, but your best bet is to call the number at that site.

We're happy to help and we appreciate your thoughtful rating of our answer.

May 26, 2008 | Microwave Ovens

1 Answer

Neff microwave combination oven


no solution sorry but we also have a Neff mw/combi oven which keeps blowing for no apparent reason, the Neff repair man has looked at it 4 times and practically replaced every component -power module, operating module,relay board, door switches but it`s just gone again! The model is a H5972N0GB/01 and it is approx 3 yrs old, no problem for the first 2 years .Time to write to Neff -is yours the same model?

Apr 23, 2008 | Microwave Ovens

1 Answer

Neff HTHB86K Microwave oven.


The microwave unit is faulty as you can read from the display or the controller isn't working correctly, you should take your MW oven to an authorized service center. It can be repaired by yourself but it's highly dangerous because it has high voltage inside and microwave energy.

Feb 15, 2008 | Microwave Ovens

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