I've been using my Zen X-fi for about a week now and recently the down button and even more recently the right button(on the 9 button layout) have both stopped responding unless mashed down very hard, like a cell phone after you've used it for a year or so.
I was wondering if there is any way to fix this, or should I send it in for a replacement.
I have tried resetting it with no success.
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There maybe a software error with the programming of the player. Make sure it is not equiped with a hold button because that will also keep it from responding to the buttons. If the battery comes loose take it our and reconnect it to the computer and see if it recognize it. If it does recognize the player try to update the software.
Try resetting your device to factory settings, but before doing so, please take a backup of everything (contacts, messages, calender etc.)To reset the device:
1. Turn off the phone and pull out the stylus.
2. With the device
turned on, press
and hold the VOLUME DOWN
buttons, then press the RESET
button with the stylus tip.
button, but continue
pressing the VOLUME DOWN
and ENTER buttons until
you see this message
on the screen: "This operation will delete all your personal data, and reset all your settings...." 4. Release the VOLUME DOWN and ENTER
buttons, then press
the VOLUME UP
button to perform the hard reset, or press any other
button to cancel the reset.
It might take a while to start the phone and check the WiFi after the phone has restarted. In case it still has the same issue, then it might be a hardware fault.
THis solution depends on your ability to do it yourself. If you are brave enough you can disassemble your remote and dust the black blisterpads with graphite powder being careful to blow off any residue before reattaching. This will add some life to that old remote, but eventually all things must be replaced. Graphite powder can usually be found at most office supply houses and some Schools. It is usually used to lubricate slide rules.
I just read a solution posted by someone else for the same problem, they said to stick a toothpick into the pinhole reset button at the bottom of the Zen so i did this then turned it back on but i got the same problem, so i reset it again and then pluged it into recharge and this seems to have worked...hope this helps!
Go to the Creative website and D-load the firmware renewal utility for your player. It should detect the player via USB automatically and find the firmware for it via the Internet connection. No buttons required.
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause." How to reset Zen v + http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."
if that doesn't work try this: http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related