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Buttons no longer respond, have to mash.

I've been using my Zen X-fi for about a week now and recently the down button and even more recently the right button(on the 9 button layout) have both stopped responding unless mashed down very hard, like a cell phone after you've used it for a year or so.
I was wondering if there is any way to fix this, or should I send it in for a replacement.
I have tried resetting it with no success.

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Unless you know how to open it and set the buttons back in place yourself, would let the prefs. do it

Posted on Jul 27, 2008

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