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Problem with HP Smart Web Printing

After I installed HP Smart Web Printing the HP Smart select toolbar button appears on the toolbar. There should be a down arrow that one must click to open the Clip Book Pane.
I dont have such an arrow, therefore Icant do any printing. How can I fix this problem please ?

Posted by on

  • Anonymous Jul 27, 2008

    I also have the icon on my toolbar but after selecting the area I want to print I do not get the clip or print option.

  • werdzus Oct 15, 2008

    I have this same problem. HP doesn't mention it in any of their troubleshooting help. I have XP Home with service pack 2. Explorer is latest version, I think... don't know how to check. Anyway, someone help us!!!

×

1 Answer

Try the latest version available at http://www.hp.com/go/smartwebprinting

Posted on Nov 06, 2008

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run hp print diagnostic utility http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02072599&cc=us&lc=en&dlc=en&product=421991&tmp_track_link=ot_search
instructions on how to run it are included in that link.
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  1. On the Windows taskbar, click the Start button, click Control Panel , and then click Add/Remove Programs.
  2. Find and select the appropriate product in the list and then click Change/Remove . The product might not be listed by name. If the product name is not listed, look for the product type, such as Officejet, Deskjet, Photosmart, or other.
  3. Read the information on the screen that appears and follow the instructions. If asked to remove shared files, click No. Other programs that use these files might not work correctly if the files are deleted.
  4. Delete all HP Related Files like that if you are not using HP Desktop or Laptop.
  5. Navigate to C:\Programs Files\HP\Digital Imaging\Bin
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  7. Restart the computer.
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  7. Check whether you get successful installation screen.
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I would like you use HP Smart Web Printing utility which will resolve this issue. With this fast, free download, this enhancement to Microsoft Internet Explorer and Mozilla Firefox improves upon IE and Firefox ability to print what you see on the web page. HP Smart Web Printing allows users to:
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    1. In the Start menu select All Programs > HP Smart Web Printing > Uninstall HP Smart Web Printing.

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    Just copy and paste the entire link(without spaces) in the web browser and press enter.

    For more information on how to install the software visit the below weblink which leads to a webpage.

    http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c00793678

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    1. In the Start menu select All Programs > HP Smart Web Printing > Uninstall HP Smart Web Printing.

    2. Follow the onscreen prompts.

    You can also open the 'Control Panel' from the 'Start menu' and open 'Add or Remove' Programs. Select 'HP Smart Web Printing' in the 'Add or Remove' Programs window, and then click 'Remove'.

    If the changes you make in the Page Setup dialog of Internet Explorer are not reflected in the Page Setup dialog of the Print Clips window and vice versa ?

    This is a known problem, and not unique to HP Smart Web Printing. When printing from the Internet Explorer File menu, select File > Page Setup and make your settings there. When printing from the Print Clips window, click the Page Setup button and make your settings there.

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    After removing the smart web printing software, please visit the weblink and download the HP Smart Web Printing 4.05 software from the webpage.

    http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?softwareitem=dj-56929-5&cc=us&lc=en&dlc=en

    Just copy and paste the entire link(without spaces) in the web browser and press enter.

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    http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c00793678

    Just copy and paste the entire link(without spaces) in the web browser and press enter.

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