Hi. My sansa 250 mp3 player won't delete the songs off of it. I don't know how to fix it, but I would really like to know how. If you can email me @ firstname.lastname@example.org, it would be great!
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1st plug your sansa into the computer then go to my computer and click on the sansa e 250 icon then click on the "media folder" and after that click on the songs folder then a bunch of folders will come up click on these and they hold your songs from there you can delete them.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor
If you originally used rhapsody (or began in Rhapsody mode) , you have to use rhapsody to remove the songs. If that doesn't work, you can manually open the music folder by enabling "hidden folders" under "tools" -> "folder options..." -> click the "view" tab -> scroll and check "show hidden files and folders". Then go to My Computer -> Sansa e250 -> "system" -> "music" -> then delete the songs. I don't know the effects of using this method, so use it at your own risk.
If it''s any consolation, the same thing happened to me after I loaded about 1.6 GB (~250 MB left) of music on my Sansa m250. I tried to delete the required 8MB, but the directory structure got destroyed to the point where my computer wouldn''t recognize the device.
I called their technical support and they''re having me send it back to them for a replacement! It''s not you, but the player! I don''t know if there''s anything that can be done from a consumer standpoint.