Question about Creative Labs Zen Digital Media Player

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Frozen screen displays filmware problem

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  • 1978roni Jul 30, 2008

    I have the same thing! WHen I reset it it will turn off but when turned back on the same screen appears stating Firmware Problem. I have tried to update the Firmware but the comnputer will not recognize the player when it is hooked up to the USB

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If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Posted on May 23, 2009

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