I can only use the headset for a short span of time, and then it runs out of power. I'm also using the H10 handset lifter. Can I buy a new battery, or do I have to replace the whole earpiece? Thank you for your help. J

Hi,
a fully charged or a new alkaline battery should power a remote for several hours non stop, if your's discharges in minutes either the battery cell is suspect or the charger or there is an undue load on the output. Try a new non rechargeable alkaline battery, if this behaves in the same way you have a fault on the handset, especially if the battery becomes warm during its short period of use. You could "pop" the handset open and check for liquid ingress around the keypad which could cause continuous operation, but the life span would suggest a greater drain than I would expect from this type of cause.

Office was wired that way i have one tried several ways to use it without the lifter did't work had to buy a lifter the next problem is the phone not all will work Cisco uniden will work good

The internal gears on the Plantronics HL10 may be worn. You can take the handset receiver off hook and try manually raising up the lifter as far as it will go and then slowly pushing it back down into place, sometimes this will help to get it back working properly. If that doesn't work, you may need to replace the HL10 lifter. Below is a link where you can purchase a new lifter.

Plantronics HL10 Handset Lifter

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The HL10 handset lifer is what notifies your headset that you have an incoming call. If you are using the handset lifter and are not receiving the 3 short beeps in your ear piece there are a couple different things that could be going on.
1. The internal microphone could have gone out on the lifter. This microphone is what sends the signal to your headset that you have an incoming call. If the microphone is working you will hear 3 short beeps in your headset.
2. If the volume is too low on your telephone, the handset lifter will not notify the headset of an incoming call, so try turning the volume up on your phone and see if that takes care of the problem.
3. The HL10 handset lifter ships with a ring detector that has a 2.5mm jack on one end and a small round microphone on the other end. This ring detector is intended for phones that do not have the speaker located under the handset. You could try plugging this into the back of the lifter and setting the microphone next to where the lifter is mounted on your phone. This might help pick up the sound of the phones ring tone.

If you are manually lifting your handset out of the cradle and sitting it to the side instead of using a lifter, then you will not receive the 3 short beeps in your earpiece to notify you of an incoming call.

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It could be that the battery inside the headset is worn out, or the headset needs to be re-paired to the base unit, or the lifter is worn out. If you manually remove the handset receiver from the phone, and you power on and activate the headset, does sound come through ? If so, it may be the lifter. If not, it could be one of the other two scenarios. Here is a link for the 510S / 500A user guide to troubleshoot.

Voyager 510 User's Guide

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Try a system reset:
1.  Lift the headset off of the charging cradle, but make sure the headset is turned off.  It will be off if the green light on the front of the base is not lit.  If it's not, push the call answer button once to turn it off.
2.  Push the call answer button and the mute button at the same time and hold them down.  The mute button is the black little wheel at the top of the headset.  Use the tip of your finger to push it straight down and hold it while holding the call answer button.  A green light on the headset will flash for 2 series of flashes.  Wait until the end of the second series then let go of both buttons.
3.  Put the headset back on the charging cradle and wait 30 seconds.  Lift it back up and try to use it.  If this doesn't work, repeat one more time and then disconnect the power from the base and plug it back in.

A few things you can do: 1. Make sure that the lifter isn't lifting the phone too high.  To change this, look at the back of the lifter, there is a switch that goes from low to high.  Make sure that's at the lowest setting.
2. Try a reset.  To re-set this unit hold down the minus button on the headset and the call answer button at the same time.  Hold them both until you see the orange light by the call answer button flash a few times.  It should then go off.  If it doesn't go off after 10 seconds release both buttons and push the minus button once more.  The light should now be off.  Put the headset back in the cradle and try again, it should work now.

You can use an handset lifter accessory, such as the HL1 or HL10 to pick up the handset every time you need to use the headset.

The earpiece will make 3 short beeps when a call is incoming. Also the phone will still ring if you are within distince to hear the ringer. Hope this helps! SM

Remote ring detection provides a low tone * triple beep in your wireless headset when you receive an incoming call. This feature requires a handset lifter accessory, such as the Plantronics HL1 or HL10. If you do have a handset lifter but do not hear the remote ring detection, please check the following:

• Check the placement of the lifter. - Make sure the handset lifter positioned directly over the phone's speaker.


• Try adjusting the phone's ringer volume. If the phone's ringer is too quiet, it may not trigger the ring detection built into the lifter. Try turning up the ringer volume of your phone.


• Check the ring tone of the phone. - If your phone's ring tone provides short beeps or plays music, the lifter's microphone may not detect it. Try switching your ring tone to a traditional ring or long beep.


• Does the phone have different rings? - For example internal calls vs external calls vs transferred calls. Does the phone ring the same for each type of these calls. If so try changing so all calls use the same tone.


• Attach the optional "external ring detector" cable. This cable plugs into the lifter and provides a small, black microphone. It is included in the plastic bag of lifter accessories. Mount the microphone near your telephone's speaker. Click here for more details.


• There are 2 versions of the Lifter accessory - HL10 and HL1. The HL1 is a larger older version of the liter with a more sensitive rind detector. Some phones will require the older version of the lifter.


• Please view the On Line Compatibility Guide to see if the older version (HL1) will be required for your phone.

*Please note the volume of notification beep in the headset cannot be altered, it will always be a low tone triple beep .