Question about HP Pavilion ZV5000, ZV6000, ZX5000 Series 12 Cell Li-Ion Battery - DP390A (DP390A1) CD-ROM Drive

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Will not power on

Ac plug lights up power indecator, press power button on and everything goes off.

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Reseating the RAM may resolve this issue.
Step 1 - Remove the battery

  1. Slide and hold the battery release latch to the unlock position.
  2. Use your finger to lift the battery up and out.
Step 2 - Remove the memory module
  1. Locate the memory module cover on the bottom of the notebook.
  2. Remove the screw that covers the memory module.
  3. Use your finger or a flat head screw driver to lift the inside edge of the memory module and remove it.
  4. Push both tabs outward simultaneously to release the memory module.
  5. Grasp the memory module by the edges and pull gently to remove it.
  6. After removing one module, replace the memory expansion cover and then replace the screw.
Step 3 - Replace the battery
  1. Insert the battery into the notebook.
  2. Push the battery into the base enclosure until you hear a click.
  3. Connect the AC adapter and turn on the notebook.

NOTE: If the PC will not start up and you experience another failure not covered in this article, see Related links . After the memory is reseated, connect the AC adapter and turn on the notebook.

Posted on Aug 12, 2008

  • Maanita Chadha
    Maanita Chadha Aug 12, 2008

    if you face an issue of system shutdown due to heatup, then the fan needs a repair and can be done by a repair technician

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Follow the steps below to determine whether the problem is related to the AC adapter or your notebook system board:
  1. Remove the battery and disconnect all external devices from the computer.
  2. Hold the Power button for several seconds, with all power sources removed. This drains residual power from the system, and may correct many problems.
  3. Connect the AC adapter to a wall outlet and plug the other end into the computer.
  4. Press the Power button .
  5. Is the Power indicator light (LED) on or off?
****If notebook power indicator light (LED) is on, the AC adapter is working correctly***
If the power indicator LED is off, the AC power adapter may need to be replaced. To determine if the AC power adapter needs to be replaced follow the steps below:
  1. Ensure that the AC adapter is plugged directly into a known working wall outlet.
    NOTE: To check the wall outlet, plug in a different known working device like a light, radio etc.
  2. Check all of the following connections:
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    • The connection into the power adapter from the wall outlet.
    • The connection from the AC adapter to the notebook.
  3. Press the power button again to test the notebook PC.
  4. If the power indicator does not turn on, remove the AC power adapter from the notebook PC and re-insert the battery. Then press the power button. If the power indicator light still does not turn on, then the AC Adapter needs to be replaced.
*****Reseating the RAM may resolve this issue.****
Step 1 - Remove the battery
  1. Slide and hold the battery release latch to the unlock position.
  2. Use your finger to lift the battery up and out.
Step 2 - Remove the memory module
  1. Locate the memory module cover on the bottom of the notebook.
  2. Remove the screw that covers the memory module.
  3. Use your finger or a flat head screw driver to lift the inside edge of the memory module and remove it.
  4. Push both tabs outward simultaneously to release the memory module.
  5. Grasp the memory module by the edges and pull gently to remove it.
  6. After removing one module, replace the memory expansion cover and then replace the screw.
Step 3 - Replace the battery
  1. Insert the battery into the notebook.
  2. Push the battery into the base enclosure until you hear a click.
  3. Connect the AC adapter and turn on the notebook.
fter the memory is reseated, connect the AC adapter and turn on the notebook. If the notebook boots normally and the Windows desktop appears no further action is needed. If this problem re-occurs often, contact an HP Support Specialist to schedule a repair.


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I think you just got a corrupted bios.Its almost impossible to fix.Try pulling battery and power plug. Press power button for 20 secconds. put everything back and turn it on. If it dosen't work, try bringing it to the place where you bought it and try asking them for help

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Try this:
1. unplugging the power cable
2. removing the battery
3. plug in power cable
4. switch on and start up

If this works, shut down, unplug and replace the battery.

Hopefully your problem is resolved.
John (Computer Tuition, Blackpool)

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