Question about KitchenAid Architect KBFA25ERSS Stainless Steel French Door Refrigerator

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Refridgerator not cooling

I have a Kitchen Aid that's less than 2 years old. It suddenly stopped cooling and the temp is now 82 and 40 in the freezer (and rising). I unplugged the unit for 5min but it's still not cooling.


Any ideas?

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  • ewinche May 11, 2010

    About the white plastic vent and the phrase "You should be able to pop it off"
    I cannot get it off, popping or otherwise. I popped off the top vent cover in the main (top) compartment of the fridge. There was no cold air coming in to that fridge area. I think I should hear a fan but the appliance seems very quiet. Fridge temp is 70 degrees. Freezer seems OK.


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I had the same problem with mine... if you look at the top back shelf there should be a white plastic vent. You should be able to pop it off and you will see a small door inside. This is where the cool air escapes to the top area of the fridge. It most likely that this door is in the shut position, which would explain why your fridge is so warm. For a temporary fix you should be able to prop this door open with a small piece of cardboard and you should notice your fridge beginning to cool again. If you want to fix this problem permanently you will need to order that part. It should be fairly easy to install... all you need is a screwdriver and about 15 minutes of time. Good luck!

Posted on Oct 25, 2008

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