Re: machine won't accept large design from computer...
I did find the instructions for this in the manual but haven't tried it yet. They say to download the file to the machine's memory and when it is full, power the machine off and on. Don't make sense to me but will try it soon.
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Had the same problem. Singer rep. solved this mystery in just min. after talking to her.
You can call singer company at 1-800-4SINGER. It will take a long time to get through, but they can talk you thru to resolve this matter. Or just visit singerco.com and go to F&Q section, #7 question.
Or you can email email@example.com (that's talk to us @ ...)
They answered my email the same day!
Hope this helps!
I had same problem, the error message indicated that USB was not recognized by the program. I then tested with a spare cable, it worked. Therefore, the problem appeared due to a defected cable. Hope this helps.