Question about Creative Labs ZEN V Plus MP3 Player
Hi, Gud day!
I was charging my Creative Zen V-Plus with my pc, after quite some time, i checked if it was already full... but when I saw it, it was not charging, it says low battery. when i tried to charge it again by plugging it at another usb port, it will show the sign that it was charging for a second and the image will be almost full but then it will turn into low battery, the red one, a second after...
i could not turn it on again anymore... my computer wont read it either, it turns on but turns off again immediately...
Thank you so much.
Try using the reset botton while connected to the computer via usb cable , it worked for me.
Posted on May 10, 2009
Could it be the usb cable got damaged some how? have you tried using a different cable with the same results?
Posted on Jul 25, 2008
I got mine back with help from Creative tech. support as follows:
I understand that you are unable to power on your Zen V Plus 2GB player.
I apologize for the inconvenience the product is causing you but please
proceed below for steps to help you fix it.
Please verify that the player is not on screensaver mode by pressing any
If you are facing the player, please look over to the left hand side of
the player. The reset hole will be there. Please push that hole using an
object tiny enough to fit in. Please perform this step while the player
is disconnected from a pc and check for any reactions on the display
screen of the player. Verify if it switches on.
If you do not get any reaction, please connect the player to a rear usb
port of a pc then wait for about 10 seconds before
pressing the reset hole. Wait for another 15 seconds before checking the
player display for any reaction. If possible,
try multiple usb ports and computers. Verify if it switches on.
Try using another usb cable as well if you have a spare.
If you only get the battery charging icon, allow the player to charge
for at least 6 hours. During this time, if charging from a USB port,
please ensure your PC does not enter a power conservation mode (Standby,
Sleep, or Hibernate) as this will interrupt charging.
Also, please follow these instructions if you are using Windows XP (home
1. right click the "my computer" icon on your desktop, click
2. click the "hardware" tab
3. click on "device manager"
4. click on the "+" sign beside "Universal Serial Bus Controllers"
5. right click on "USB Root Hub", click 'properties"
6. click on "power management" tab
7. UNCHECK the option "Allow the computer to turn off this device to
8. please repeat steps 5 to 7 for all the other USB Root Hub on the list
This will ensure that there is continuous power supplied to the usb
ports of your computer.
Please click the link below for additional troubleshooting steps.
ZEN V or ZEN V Plus Does Not Power On or Charge
Posted on Jul 30, 2008
Plug your device into a Windows 2003 Server R2 box with USB2.0 slots and it should charhe okay.
Posted on Jun 19, 2009
SOURCE: Creative Zen V Plus
hey. for first: reset it, take a needle and put it in the reset hole in the side. connect it to power, best is not from the computer.. and turn on. it will probably rebuildt and so on.
Posted on Aug 20, 2007
You will need Adobe Reader (free) to read the manuals
If needed use the following link and click "Get Adobe Reader"
link to manuals
Click on manual and follow instructions to download.
Posted on Dec 26, 2007
ok... i found a fix...
insert zen v plus install cd
exit out of autorun for cd
go to control panel
click on system
click on the hardware tab
click on device manager
click on portable devices
right click on your USB device with the yellow warning sign
go to properties
when it tells you that the drivers arent installed... go to the browse button and select your zen v plus install disk
hit ok and it will find the drivers that way...
Posted on Apr 07, 2008
SOURCE: Zen Nano Plus problem
The same thing happened to me when I upgraded the firmware from the Creative website. If you find a solution, please e-mail me at email@example.com. Thanks ever so much!
Posted on Jul 18, 2008
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