My new Kenmoore Powermate 116 canister has poor suction. I have no pets and light dust. Its not picking up small particles on the wood floor with the floor attachment. When I put my hand to the suction it feels weak. Cleared hose and changed bag. Using again, same issues. This should not be happening with a new vacuum. Is it a bad design in the elbow joint of the hose? I want to return this!!!!

First of all disassemble the handle and hose as much as possible and examine the inside. Make sure there is not any significant debris lodged in the hose somewhere like a plastic bag or something.

Also check at the top of the pipe right under the handle and power switch for a circular plastic ring that rotates round the metal suction pipe. There is an empty slot in the steel pipe underneath it and in one orientation the hole in uncovered thus reducing the suction for use on delicate items like drapes. Just check that that plastic ring is rotated to the closed (full suction) position.

If you have any questions or require further assistance please comment back here on this page and I will endeavour to help you.

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Thank you very much.

Joe.