Question about Dell Dimension 4600 PC Desktop

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My computer wont let me play any of my cd/dvd/softwaredisc...

After i insert any disc into my hard drive theres nothing happen on it. like disabled

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  • Anonymous Mar 20, 2014

    My CD/DVD doesn't work when a disk is inserted.
    There isn't any sound coming from the computer. Nothing is happening

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I assume you're referring to music CDs. What media player are you useing. What happens when you open windows media player and hit play --> CD audio? Any error messages?

The CDROM drive may be bad.

Posted on Jul 25, 2008

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Well id say ur disk drive is disabled.. try ot go to device manager and enable the disk drive.. if u dont know how to do that just tell me which OS(operating system) u have and ill go form there.

Posted on Aug 04, 2008

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Drive E not working . when i insert a disc nothing happens and it will notplay any cd or dvd. and also sometimes the computer will restart .OS windows XP


Your Cd/DVD drive may be faulty or there will be dust on the laser which reads the CD/DVD. Kindly get it serviced

Jul 30, 2010 | PC Desktops

1 Answer

I have just started using cyberlink products here is my problem. I have used the copy to disc and it copies and all, but when I get ready to play it on my DVD it comes across as unknown disc, not playing...


This could be because the session on the disc is not closed. Computers and many of today’s recorders as well, allows you to keep the session open on a disc in order to be able to continue adding more information on CD-R or DVD-R discs, but leaving it open doesn’t allow you to play it on just any other player.
Insert the DVD into your computer then right click the drive and select "Close Session" ( if the option is available, then test it again.

Mar 28, 2010 | PC Desktops

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Driver needed for TSST Corp CDDVDW TS-H653N SCSI CdRom Device please. DVD drive shown in My Computer, and MS says I have the correct driver for this device. But, it doesn't work.


If the computer still cannot read a disc, there may be a problem with the drive. Go to method 3 to troubleshoot the CD or DVD drive. If the computer can read the other disc, there is a problem with original CD or DVD. Contact the manufacturer of the damaged disc to obtain a replacement. Method 3: Try a different disc drive If the disc is clean and undamaged, check whether there is a problem with the drive. To do this, follow these steps: If the computer has more than one disc drive, insert the disc in a different CD or DVD drive to see whether it can read the disc. If your computer does not have more than one disc drive, you can insert the disc in a different computer. If the other CD or DVD drive can read the disc, there may be a problem with your CD or DVD drive. Go to method 5. If the other CD or DVD drive cannot read the disc, the disc may not be compatible with the drive. Go to method 4. Method 4: Make sure that the disc is compatible with the drive Check the following list to make sure that the disc that you are trying to use is compatible with your CD or DVD drive. A DVD disc is incompatible with a standard CD drive. A CD-RW disc is incompatible with a CD drive that does not support CD-RW discs. A DVD disc is incompatible with a drive that does not have a DVD logo on the front. If the disc is compatible, go to method 5. If the disc is incompatible, use a compatible disc or contact the vendor for a compatible replacement. Back to the top Method 5: Use Windows Update to check for updated drivers If the disc is compatible with your CD or DVD drive, check for updated drivers that the CD or DVD drive may be missing. To check for driver updates that you can install, visit the following Microsoft Web site: http://windowsupdate.microsoft.com If these methods do not resolve your issue, try the advanced troubleshooting steps in this article. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help, or you might want to contact Support. For information about how to do this, visit the following Microsoft Web site: http://support.microsoft.com/contactus/ If methods 1 through 5 did not resolve the issue, you can follow these methods to try to isolate and resolve the problem. Method 1: Test the disc by using the command prompt to copy files Try to copy files from the disc to the hard disk. If the hard disk cannot copy files, the disc might be damaged. If the files are copied successfully, there may be file types on the disc that the hard disk cannot read, or there may be a problem with the CD or DVD drive. To test the disc by using a command prompt to copy files, follow these steps: Create a test folder on the hard disk, and then give the folder a folder name such as "cdtest." This is the folder to which you will try to copy files. Click Start, and then click Run. Copy and paste (or type) cmd in the Open box, and then press ENTER. Copy the files from the CD or DVD drive to the test folder on the hard disk. To do this, type xcopy DiscDrive:*.* HardDiskDrive:cdtest /v /e at the command prompt, and then press ENTER. Make sure that you replace “cdtest” with the name of your test folder. Note In this step, DiscDrive is the drive letter of the CD or DVD drive with which you have problems. HardDiskDrive is the drive letter of the hard disk drive to which you want to copy these files. If you are asked whether cdtest specifies a file name or a directory name, press F. If you successfully copied the files from the disc to the hard disk, the disc is not damaged. To remove the copied files, type rd /s cdtest at the command prompt, and then press ENTER. If you cannot copy the files, the disc may be damaged. Contact the manufacturer of the damaged disc to obtain a replacement. To continue trying to isolate the problem and test the CD or DVD drive, go to method 2. Method 2: Test the CD or DVD drive in a "clean boot" state If the disc is readable and undamaged, there may be some hardware or software that is interfering with the CD or DVD drive. You can test this by inserting the disc into the drive after restarting your computer in a clean boot state. This helps you determine whether any hardware or software is interfering with the CD or DVD drive. To test this, follow these steps: Restart the computer in a clean boot state. Note For more information about how to start Windows with a minimal set of drivers, click the following article number to view the article in the Microsoft Knowledge Base: 310353 How to configure Windows XP to start in a "clean boot" state After the computer is restarted, exit all programs and applications that may be using the CD or DVD drive. First, right-click each icon in the notification area, and then click Exit. Note The notification area is located at the far right of the taskbar, near the clock. Some programs that are listed in the notification area do not have an Exitcommand. Therefore, you may have to click Quit, Close, or Disable, depending on the commands that are available for that program. Click Start, and then click Run. Copy and paste (or type) taskmgr in the Open box, and then press ENTER. Windows Task Manager opens. Click the Applications tab. If any programs appear in the Task list, click the name of the program to select it, and then click End Task. Repeat the previous step until the Task list is empty. Close Windows Task Manager. Reinsert the disc in the CD or DVD drive. If the CD or DVD drive can read the disc, there may be other programs preventing the drive from reading the disc. Go to method 3. If the CD or DVD drive still cannot read the disc, go to method 4. Or, if you are not specifically using a DVD drive, you may want to contact Support. For information about how to contact Support, go to the "Next Steps" section. Method 3: Change the CD or DVD drive configuration If there are programs that are preventing the drive from reading the disc, you can try to resolve this issue by configuring the drive to run in direct memory access (DMA) mode. DMA mode is a high performance mode for transferring data to and from devices. These include CD and DVD drives. To configure the CD or DVD drive to run in DMA mode, follow these steps: Configure the CD or DVD drive to run in DMA mode. For more information about how to switch your computer's disc drive controller to DMA mode, click the following article number to view the article in the Microsoft Knowledge Base: 310751 Device settings are hard to find in Windows XP Reinsert the disc in the CD or DVD drive. If the CD or DVD drive can read the disc, you are finished. If the CD or DVD drive still cannot read the disc, try to troubleshoot DVD components by using method 4. Or, if you are not specifically using a DVD drive, you may want to contact Support. For information about how to contact Support, go to the “Next Steps” section. Method 4: Troubleshoot DVD problems If the advanced troubleshooting methods 1 through 3 do not resolve the issue, and you have problems specifically with a DVD drive, follow these steps to try to isolate and resolve the problem. Prerequisite You must use a DVD drive with a DVD logo on the front, not a standard CD drive. Step 1: Unplug any cables that are connected Unplug any cables that are connected to the video outputs of the computer. Reinsert the disc in the DVD drive. If the DVD drive can read the disc, you may have problems with the video hardware installed on your computer. Contact the manufacturer of the video hardware for support or for a replacement. If the DVD drive still cannot read the disc, go to step 2. Step 2: Update the DVD driver Contact the manufacturer of the DVD drive to obtain an updated driver for the DVD drive, and then follow the manufacturer's instructions to install the driver. Reinsert the disc in the DVD drive. If the DVD drive can read the disc, the problem was caused by an outdated driver. You are finished. If the DVD drive still cannot read the disc, go to step 3. Step 3: Obtain a hardware-based DVD decoder or software-based DVD decoder Contact the manufacturer of the DVD drive to obtain a hardware-based DVD decoder or software-based DVD decoder, and then follow the manufacturer's instructions to install the decoder. Note Many video adapters help decode DVD discs. However, the video adapter may not fully decode a DVD movie. Reinsert the disc in the DVD drive. If the DVD drive can read the disc, the problem was caused by an outdated DVD decoder. You are finished. If the DVD drive still cannot read the disc, make sure that the sound card in the computer is compatible with the DVD drive. To do this, contact the manufacturer of the sound card. Reinsert the disc in the DVD drive.

Feb 27, 2010 | Compaq PC Desktops

3 Answers

CD-ROM drive does not play CDs


Change your cd/dvd drive.

Aug 21, 2009 | PC Desktops

1 Answer

Wont read or recognise there is acd inserted


When you open my computer do you see the drive in the window? If the drive does not show up in this window you can check two things, check to be sure that the cable connecting the drive to the mother board is good. And the other issue could be that the drive itself has gone bad. If it is unable to read any cd's then you probably need a new drive. Be sure to put in several cd's to be sure it is not the cd disk.

Aug 05, 2009 | PC Desktops

1 Answer

Sony VGC RB53 wont recognize blank writeable cd/dvd's


Insert a blank CD, try to burn something on to the disk, if that is successfully done than the CD drive is fine, unless you have a problem. Sometimes blank discs don't show up with direct click.

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Dell PC with XP DVD s wont read but CD s play


I had the same problem. Discovered that the drive was CD only. I think "raph quintos" has the right idea.

Mar 02, 2009 | Dell XPS 400 PC Desktop

1 Answer

DVDs won't play on my hard drive


Your drive has had it then matey,

you can pick cheap ones up on ebay now, you can even go to ebuyer.co.uk and pic up a blu ray drive!

Feb 16, 2009 | Gateway PC Desktops

1 Answer

Cd and dvd wont play


check that the drive is present in my computer and try playing disc from there first. Also right click on the drive letter and go to properties. There's a trouble shooter there. Hope this helps

Apr 13, 2008 | PC Desktops

1 Answer

My Computer Wont Read DvD's or CDs!


Is the CD drive display in my computer? yes

then clean up your CD/DVD rom for there is dust in it, specially on the lazer lens that let the rom read the CD/DVD.

If no, then; Fix some cable connection towards your CD/DVD rom for it was lessen.

If not fix the problem verify the disc if it is readble by your Rom. Please try another disc in your Rom.

if same happen, then maybe its time for a new CD/DVD ROM.

one last try:

try your new purcahse disc in another computer that is compatible with your disc.

hope this help, melnavz

Feb 05, 2008 | Dell Dimension 3100 PC Desktop

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